Job Description

Summary:

The Sr. Specialist Employee Central is responsible for the maintenance and enhancement of SuccessFactors Employee Central and OpenText Document Management but with the ability to flex across modules / platforms. Must have a strong focus on user experience – delivering simple, efficient technology solutions that ensure effective organization/position management throughout the organization. 

Responsibilities: 

Employee Central & Related Systems

Responsible for the configuration and maintenance of foundation and organizational objects in Employee Central. 
Responsible for the configuration, maintenance and troubleshooting of business rules including workflows.
Provide training and documentation of EC procedures and data standards.
Provide backup support for the LMS, Recruiting and Onboarding modules.
OpenText and ServiceNow configuration, maintenance and support.
Responsible for SuccessFactors & ServiceNow Release testing including partnering with outside testing team for validating and troubleshooting
Ability to identify cause/effect relationships, solve root-cause issues while eliminating nonvalue added activities.
Deliver technology that aligns business process and industry best standards utilizing existing software functionality and releases for continuous improvement.
Partner in the evaluation of new technology with System Architecture, HR Process Delivery and Information Services.

HR Project Delivery

Collaborate with HR Consultants, HR Directors, HR Analytics, HR Centers of Excellence, Information Services, HR Process Delivery and key end users to clearly define requirements to facilitate system enhancements to existing technology and new system implementations.
Process leadership to assure technology projects deliver within Hershey standards for technology implementation, consulting with cross-functional business experts as needed.
Support technical documentation of project either by the creation of documents and/or reviewing third party documents, including necessary data.
Lead design and execution for organizational change including mergers & acquisitions.

Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:

Systems thinking mindset with a strong bias towards User Experience
Ability to manage confidential data
Easily partners with colleagues and can collaborate across the globe
Productively challenges existing conventions
Advanced analytical & creative problem solving skills
Excellent written & verbal communication skills at all organizational levels
Comprehensive understanding of HR systems, analytics, processes and data
Clear understanding of organizational charts and related data elements
Proven process improvement and project management skills a plus
SuccessFactors Employee Central experience strongly desired and SAP HCM experience a plus
SAP Organization / Position Management experience strongly desired
Excellent MS Excel skills preferred 

Minimum Requirements:

B.S. Degree in HR, Business, or equivalent experience. 
5+ years experience with HR technology platforms, systems, analytics and processes.