Job Description

Position Overview 

Ralph Lauren Wholesale Services is responsible for managing an annual multi-billion $ portfolio of customer orders for all Brands under each of the Men’s, Women’s, Home Collection, Children’s Wear, Accessories, and Footwear divisions across Wholesale, Retail, and International businesses.

The Account Service Specialist’s primary responsibilities are customer facing, working directly with Ralph Lauren Accounts and Sales on order management and execution of all post market activities while providing business support to multiple parties through order analysis and reporting.

Essential Duties & Responsibilities 

Financial

·        Responsible for order management of assigned Sales territory including entering, confirming and maintaining customer orders to ensure accuracy.  Territory can include Department stores, Specialty stores, International accounts, and Intercompany accounts.

·        Validate Account’s seasonal buy, as well as in-season reorders against order confirmations and clearly communicate and resolve discrepancies

·        Monitor Account’s weekly order fulfillment to identify and communicate to Management all concerns that may impact order fulfillment and cause financial risk

·        Review and communicate to Sales and Accounts all issues impacting deliveries, including late receipts, product shortages, style updates, quality issues and transportation delays

Account Management

·        Build strong business relationships with accounts and buyers by partnering with Sales to understand account specific preferences and requirements

·        Develop a clear understanding of Brand and business process requirements specific to the division.

·        Maintain and update orders based on customer requests and direction from Sales.  Ensure accuracy and understand financial impact of any changes

·        Support multiple markets/seasonal customer buys,  ensuring order integrity in partnership with Sales and their account base

·        Identify when to involve Management in issues that require problem solving and decision making

·        Track and report deliveries through warehouse management system until invoiced 

·        Analyze and review Account’s PO status and provide updates to Sales and Accounts as needed

·        Travel to Corporate offices as needed

Core Competencies

Understand how to effectively prioritize assignments and tasks to meet goals
Develop and build relationships with internal and external partners
Ability to analyze issues and make effective decisions
Professional written and verbal communication skills
Time management and organizational skills, ability to multi-task and prioritize workload in a fast- paced and demanding environment