Job Description

DISH is a Fortune 200 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

SUMMARY

The Business Operations Analyst III will analyze current and newly developed manufacturing policies, procedures, and systems across multiple departments or locations.  Develop detailed working knowledge of applications and related business processes across Manufacturing and Distribution.  Work with the business stakeholders to define and write requirements and features for system enhancements and new application creation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Work with the business to document requirements and features for IT project requests
Define and direct the setup and administration of systems used by Manufacturing and Distribution
Resolve system related issues and outages pulling in necessary resource to drive resolutions
Create and execute User Acceptance testing scripts on system enhancements and new applications
Document process and system functions
Lead production verify efforts and coordinate with impacted stakeholders
Communicate status and information related to system changes and/or outages
Manage individual/project tasks and update status in project management tool
Develop and nurture internal client and corporate IT relationships
Maintain detailed knowledge and expertise of assigned business processes
Manage the completion of difficult projects that are broad in nature by following general guidelines and using creativity and resourcefulness to meet established goals
Maintain and apply expert knowledge of systems and procedures in area of expertise and maintains a broad knowledge of practices and procedures of other departments

This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position and other duties may be assigned.

SKILLS, EXPERIENCE, AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) required, Master’s degree (MBA) preferred
Three to five years of experience in a leadership capacity

SKILLS

Requires superior communication and relationship skills
Ability to work with application software in an administrative capacity
Ability to read, analyze, and interpret data and reports
Ability to write reports, training manuals, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, system users, and customers
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Ability to define problems, collect data, establish facts, and draw valid conclusions

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not a comprehensive list of all duties that may be assigned to this position.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; sit; use hands and fingers; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, read and interpret documents and instructions; frequent identification of letters, numbers, and symbols in a warehouse or office environment. This position may require sitting for long periods of time at a workstation. The employee must have the ability to use a keyboard and equipment typically found in a warehouse or office work setting. Individuals must have the ability to lift 45 lbs. and stand for long periods of time.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in/near moving mechanical parts and may be in a non-temperature-controlled work environment. The noise level in the work environment is usually moderate.

Manufacturing/warehouse environment and/or standard office environment.

REPORTS TO

Manager or above