Job Description

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job opportunities

Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
Claims Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

Must-have qualifications????????????????????????????????????????????????????????????????????  

Two years of post-secondary education or higher 
Instead of the above, two years of relevant work experience 
Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee) 
Homeowners insurance roles only: Property & Casualty license; if you’re not already licensed, you’ll have the opportunity to gain it during training (and must remain compliant with licensing requirements as an employee) 

Training starts: February and March

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements 

Designated workspace free from noise and other distractions  
Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up 
Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) 
All Progressive hardware you receive needs to be connected to a surge protector??? 
High-speed internet access is at your expense unless otherwise required by law 

Compensation 

$16.85 - $19.65/hour depending on experience 
Gainshare bonus up to 16% of your eligible earnings based on company performance 
An additional 10% when you work evening or weekend hours 
Performance-based rewards
Additional incentive if you have a Property & Casualty license
Additional $0.25/hour if you are fluent in English and Spanish and hired into a bilingual role

Benefits 

401(k) with dollar-for-dollar company match up to 6% 
Medical, dental & vision, including free preventative care 
Wellness?& mental health programs 
Health care flexible spending accounts, health savings accounts, & life insurance 
Paid time off  
Paid & unpaid sick leave where applicable, as well as short & long-term disability 
Parental & family leave; military leave & pay 
Diverse, inclusive & welcoming culture with Employee Resource Groups 
Career development & tuition assistance