Job Description

We are looking for a Customer Development Manager to promote and grow the PCA SKIN and EltaMD brands by driving sales and continually expanding the medical and aesthetic customer base in a geographic territory.  The Customer Development Manager will also be managing key corporate accounts in the territory in order to maximize professional skin care treatments and sell-thru opportunities for the brand.  To be successful in this role, the candidate must be entrepreneurial, show business acumen, be competitive in nature, and a creative thinker with an engaging personality who represents the brand in a professional and customer-centric manner.  The candidate must also possess the ability to build, grow and foster relationships with existing and new accounts to grow their territory business. 
 
What You’ll Do:

Travel within your territory to engage and support EltaMD and PCA SKIN accounts to build, grow, and cultivate relationships to generate new business opportunities and sales revenue growth
Analyze sales data and business needs to continually assess areas of opportunity, trends and call activity
Build and maintain trusting relationships with all call points at locations, to include physicians, nurses, business owners, spa managers, front desk administration, estheticians, massage therapists and all other supporting staff.
Conduct product trainings and special promotional events to drive sales efforts and results, being mindful of the return on investment (ROI) of their time and budget investment
Service existing accounts, obtain orders, plan and conduct educational workshops to maintain in office technical knowledge standards and assist with selling techniques and home care treatment regimen recommendations to maximize in office advanced skincare treatment results with EltaMD and PCA SKIN products.
Support customers in their marketing efforts by facilitating and attending open houses and similar in-office events and promotions
Schedule and route monthly account visits on an appropriate call cycle based upon tiers and geography to support and maintain territory coverage plan and optimize business results.
Tracks account and sales activities, account visits, current business conditions, trends and competitive information through CRM.
Resolve customer issues by investigating problems; developing solutions; and working with management.
Prospecting within territory to open new accounts and grow business in these accounts
Re-engage former accounts, understanding why their purchasing has declined, addressing any issues, and bringing them back to the brand.
Work strategically with Schools to engage emerging professionals
Represent the brand  at industry trade shows and medical professional conferences
Achieve or exceed sales objectives on a monthly and quarterly basis to deliver sales results and maximize individual variable compensation payout.
Perform all operational duties such as entering sales activities, account visits and marketing activity in CRM program

What We’re Looking for:

Forecasting experience and business analysis skills
Competitive drive, balanced with team oriented, positive attitude
Skilled presenter, with the ability to communicate verbally and in writing in a professional, timely and businesslike manner.
Customer service mindset
Strong business acumen
Resilient and able to thrive in a fast paced environment with strong multi-tasking abilities

Required Qualifications

2+ years’ experience in sales and business development, preferably in aesthetic or beauty industry
Experience using CRM tools (e.g. Salesforce) 
Demonstrable presentation, selling and communication skills
Must occasionally lift and/or move up to 25 pounds
Experience in using Microsoft Office tools (Work, Excel, Powerpoint) and/or Google Suite (Docs, Sheets, Slides)

Preferred Qualifications

Bachelor's degree or Esthetician License strongly preferred
Bilingual