Job Description

The Role

The Lead Federal Project Manager (PM) is a key position in the Lumen Federal Program Management Organization. The Lead Project Manager will manage all aspects of the Agency’s awarded contract to Lumen Candidate must have a strong telecom and IT background, successful history of leading cross-functional teams in the deployment of Unified Communication technologies, understand Federal contracts, and extensive experience dealing with government customers. They will have overall project management lifecycle responsibility for the project, as well as, responsibility for aligning the customer’s business strategy with the Lumen solution.  The Lead Project Manager will be responsible for upfront engagement, collaborating directly with the customer and Federal Civilian Sales to identify and drive new revenue opportunities.  Utilizing a strong matrixed management approach, the Project Manager will be solely responsible for coordinating integration workstreams aligned with the overall goals and schedule of the implementation. The PM will provide project and portfolio level leadership to other Implementation team members. 

The Main Responsibilities

Manage Agency’s Enterprise UC Deployment.  Must have experience with Cisco Unified Communications, including the management, maintenance and overall support of the environment
Must be familiar with UC applications and features including VoIP phones, unified messaging, presence, audio and web conferencing, paging, E911, etc. 
Experience porting numbers over to new VoIP system
Maintain proactive customer communication to foster a high touch relationship to include being onsite at the customer location in Washington, DC a minimum of 2 days/week
Lifecycle Management of Government Programs and supporting contracts (EIS, Networx, WITS, Connection II, Alliant 2, etc.)
Provide Program Management expertise in managing Service Level Agreements and other aspects of Lumen and the Client contractual agreement
Provide weekly status reports to customer on the services including financials, risks and risk mitigation, issues and issue management
Communicate effectively with peers, superiors and subordinates, as well as C-Level Executives on Client and Lumen sides
Coordinate all client communications including weekly and monthly reporting, crisis management and escalations
Maintain proactive customer communication to foster a high touch Relationship. 
Develop and maintain project plans and action item lists and conduct regular customer status meetings to keep projects and actions on track with dates and owners
Schedule and lead effective team meetings which will include field and/ or corporate resources
Successfully interact with other organizations within Lumen to deliver seamless implementations & service to Clients
Serve as an escalation point 24/7 for production impacting incidents
Ad-Hoc report creation and distribution
Coordinate change management activities by liaising with Clients, Global Change Management, and the Lumen Service Center 
Facilitate resolution of issues pertaining to contract, billing, AR, credit requests and billing disputes
Must be willing to work on site with the customer in Washington, DC.

What We Look For in a Candidate

IT/Cloud/Telcom experience
5-7 years of Federal Project Management experience 
5-7 years of Federal Transition and Implementation experience
Specific demonstrated experience and/or certifications in UCS technologies, operations and maintenance
Ability to work independently or as part of a team within a Client site
Ability to integrate and become “working member” of client’s team
Strong interpersonal communication, presentation, organization and planning skills
Must possess initiative with strong analytical, problem solving skills and ability to make complex decisions in potentially ambiguous situations
Demonstrated interpersonal and leadership abilities working with cross-functional teams
Competency with the operational aspects of providing complex hosting and IP services.
Mix of consulting and operational experience
Strong understanding of Project Management Methodology including the ability to create and monitor project plans and to drive and develop tasks associated with plan
Ability to skillfully react and adapt to a constantly changing business and IT work environment
Strong leadership qualities and strategic skills
Prioritization and time management skills.  Ability to execute tasks in a high-pressure environment is crucial
Ability to work with both entry level personnel and Senior level executives
Ability to identify business development and "add-on" sales opportunities
Team player mentality and excellent work ethic
Ability to write and respond to large, complex, cabinet level proposal efforts