Job Description

The Role

Do you love meeting new people? Do you enjoy making long-lasting relationships?  How do you feel about hosting the most amazing events for residents that could include food trucks, balloons and even karaoke? This is a role that allows you to be the friendly, go-to internet/technology expert, all while belting out “Love Shack”!  Dust off your singing pipes and prepare to be the most popular person in town!  Come make beautiful music with us at Lumen (we can provide the auto tune as needed)!

We are adding to our already awesome team of Outside Sales Representatives (OSR) and we are looking for new talent in Seattle.  Our OSRs are problem solvers, game changers and dream makers yet there is so much more to this role!  You are also eligible for a generous base with a target sales incentive of $20,000 and a world class benefits package. You also get to work with a leadership team who encourages and recognizes that each person plays an important part in the team success.

Minimum Salary: $28,204

Maximum Salary: $44,286 

The Main Responsibilities

Regular Full-Time employees are scheduled to work at least forty (40) hours per calendar week for an indefinite period of time.

Manage relationships and meet with assigned multi-dwelling units (MDUs) in your territory. 
Build rapport, train, explain roles and responsibilities, provide marketing material, seek out event opportunities to increase penetration and generate revenue. 
Meet and exceed revenue and assigned strategic product unit targets within assigned MDUs. 
Ensure compliance of agreements within assigned locations that have an active Lumen marketing and partner agreements.
Work closely with other channels in marketing Lumen's products and services. Engage assigned locations in existing and new programs offered by Lumen. Identify potential marketing and service contract opportunities within assigned portfolio. Facilitate an evaluation and advance the contract process. 
Become an expert in the competitive environment and be able to communicate regarding competitive offerings while effectively positioning Lumen as the best telecommunications choice for assigned locations. 
Identify opportunities for business referrals within assigned portfolio. 
Participate in activities that promote Lumen products and services, i.e., trade fairs, city events, etc. 
Build territory by distributing and maintaining current marketing materials. 
Probe and problem solve with customers to offer the right product solutions based on their needs as customer interaction opportunities present themselves. 
Meet monthly sales goals. 
Provide exceptional customer service to all customers, both internal and external. Complete daily activity logs, sales reports, etc. 
Manage mileage and expense reports. 
Maintain valid driver’s license, adequate automobile insurance coverage and must have appropriate working vehicle for transportation.

Performance measures include revenue attainment, unit goal attainment, penetration of customer base and customer retention.

What We Look For in a Candidate

3 years outside sales experience preferred. 
Ability to achieve goals and determine priorities. 
Required to learn company rate plans and products: high-speed internet, Satellite TV, residential telephone, and wireless. 
Required to work varying hours including weekends, evenings and holidays. Relationship building skills are required for this position with the ability to work with internal and external clients at various levels. 
Must be self-motivated and self-disciplined and provide prompt follow-up to all customer inquiries. 
Will build and maintain accurate and up-to-date strategic account plans. 
Must be able to keep organized, accurate records on daily activities and results. 
Strong organizational skills and time management skills are imperative. 
Strong presentation and leadership skills. 
Excellent verbal and written communication skills. 
Proficient in all aspects of computer work including internet searches etc. 
Goal oriented. 
Ability to work independently and be able to effectively multi-task. 
Proficient in Microsoft Office suite of products i.e., Word, Excel, Power Point, etc. 
Daily work and tasks are subject to change.
Valid Driver’s License and an acceptable driving record (MVR).