Job Description

Our contact center is very diverse with a large variety to the types of transactions we service.  If you want to learn more about a dynamic and fast-growing segment of The Hartford’s business and enjoys working in a high-paced, high energy environment; here’s what you need to know.

RESPONSIBILITIES:

Build rapport and maintain positive relationships with both potential and existing customers, both internal and external, understanding their individual needs, personalizing a solution of value, and creating a memorable customer experience.
Respond to benefit questions (Short Term Disability, Long Term Disability, Life, Supplemental Life products, Safe Haven) and billing/administrative questions adhering to established compliance and performance processes.
Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage knowledge and resources to provide the appropriate solutions.
Take ownership to ensure that we go above and beyond to service each caller’s needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

SCHEDULE:

Start Date:  March 7th, 2022

Training Hours: 

7:00 am – 3:30 pm PST Monday - Friday
8:00 am - 4:30 pm MST Monday - Friday                              
9:00 am – 5:30 pm CST Monday - Friday
10:00 am - 6:30 pm EST Monday – Friday

Post Training Schedule: 

Will be assigned a schedule, approximately 2 weeks before graduating training, anytime between the hours of 8am-8pm EST.

QUALIFICATIONS:

A demonstrated background in customer service, insurance, retail, sales or a related field
The ability to work in a fast-paced environment, navigate multiple programs and effectively use on-line resources to complete customers’ requests
Excellent communication skills to develop and enhance strong impactful customer relationships: Written: spelling/grammar, clear, concise and cohesive messaging. Verbal: tone, active listening, proper etiquette, convey sincerity and confidence.
Strong customer service skills with a focus on delivering high customer value
Strong PC skills, including knowledge of Word and Excel 
Bilingual (Spanish / English) is preferred but not required