Systems & Support Analyst
Posted on: 15 Jan 2022
Dallas, TX
Job Description
WORK ACTIVITIES/CONTEXT:
The Systems Analyst on the Systems & Support Team will monitor, maintain and troubleshoot Revenue Management and Pricing technical applications. These tools and processes unlock revenue generating opportunities, enable smarter decision making, and improve efficiency for the Revenue Management and Pricing Department. Systems Analyst also serves on project Teams to assist with testing new capabilities in technical applications.
RESPONSIBILITIES:
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee's Leaders.
Use technology skills (Java, SQL, VBA, Access and Excel) to build, update, and maintain scalable applications, datasets, and automated processes based on provided requirements
Create appropriate written documentation for supported tools, processes, and projects.
Test and report changes to settings in Revenue Management and Pricing systems.
Utilize appropriate software management procedures, standards, and best practices as defined by Leader.
Track work requests, process of performance, and application errors in defined tracking system for Team review and troubleshooting.
Serve as main point of contact for at least one area of supported applications.
KNOWLEDGE, SKILLS, AND ABILITIES:
Must be able to comply with Company attendance standards as described in established guidelines.
Views problems as an opportunity for improvement
Ability to function under stress, meet deadlines, juggle multiple tasks, and work as a team player with some supervision
Takes ownership and accountability
Demonstrates initiative, entrepreneurialism, and creativity
Must be passionate about learning and problem solving with demonstrated abilities in these areas
Must be willing to work periodic evenings and/or weekends
Must be able to clearly communicate meaning of complex principles and processes both verbally and in writing
Must be able to communicate accurately and concisely both orally and written in English
Southwest Airlines
Dallas, TX
Southwest Airlines Co. operates a passenger airline that provides scheduled air transportation services in the United States and near-international markets. As of December 31, 2018, the company operated a total of 750 Boeing 737 aircraft; and served 99 destinations in 40 states, the District of Columbia, and the Commonwealth of Puerto Rico, as well as 10 near-international countries, including Mexico, Jamaica, the Bahamas, Aruba, the Dominican Republic, Costa Rica, Belize, Cuba, the Cayman Islands, and Turks and Caicos.
It also offers inflight entertainment and connectivity service on Wi-Fi enabled aircraft; and sells points and related services to business partners participating in the Rapid Rewards loyalty program, such as car rental agencies, hotels, restaurants, and retailers. In addition, the company provides a suite of digital platforms to support customers' needs across the travel journey, including Southwest.com, mobile.southwest.com, an iOS app, and an android app; and Swabiz.com, a Website for business customers that offer businesses shared stored company credit cards, company activity reporting, and centralized traveler management services. Southwest Airlines Co. was founded in 1967 and is based in Dallas, Texas.
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IndustryAviation
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No. of Employees59,436
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Website
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Jobs Posted66
