UAT Manager
Posted on: 30 Dec 2021
Englewood, CO
Job Description
Responsibilities
The User Acceptance Testing team is made up of application owners who oversee the integration within the Agent Experience and Training organization. The team ensures a best-in-class user experience for agents by testing, maintaining, and improving application experience.
Primary responsibilities fall into the following areas:
Leads a team of four analysts responsible for the testing, development, and optimization of the applications used in the CXO: MyDish Web, MyDish App, IVR, Chat (ASAPP), and others
Sets the roadmap and vision for applications, in alignment with the broader department goals, and effectively communicates these strategies with CXO leadership and partners
Evaluates requirements for business needs and optimal user experience within the applications and resolves conflicting requirements with the project and product stakeholders
Works closely with external vendors and IT to drive a product roadmap and improve the functionality and performance of the applications
Focuses on developing the team by providing challenging and stretching goals and assignments, holds frequent development discussions, and constructs and executes compelling development plans
Qualifications
A successful UAT Manager will have the following:
Bachelor's degree from four-year college or university; or at least four years of related experience and/or training; or equivalent combination of education and experience
Proven ability to effectively handle and prioritize multiple application roadmaps, including vendor management
Strong business judgment, financial acumen and decision-making skills
Strong executive-level communication skills (listening, written, verbal, presentation)
Proven ability to solve problems creatively and resourcefully
Ability to thrive in a fast-paced and highly dynamic environment
Demonstrated success leading and building a high-performing team through recruiting, coaching and training
DISH Network
Englewood, CO
DISH Network L.L.C. operates satellite television programming and technology services in the United States. It offers HD/DVR technology; international channels; Internet and phone services; and DISH Anywhere, an online video site that allows users to watch TV shows, movies, and clips on computer. The company serves offices, restaurants, hotels, hospitals, hotels, apartments, condos, institutions, and other properties through retailers in the United States. DISH Network L.L.C. has a strategic partnership with Haivision.
DISH Network L.L.C. was formerly known as EchoStar Satellite L.L.C. and changed its name to DISH Network L.L.C. in March 2008. The company was incorporated in 1987 and is based in Englewood, Colorado. DISH Network L.L.C. operates as a subsidiary of DISH DBS Corporation.
-
IndustryTelecommunications
-
No. of Employees500
-
Website
-
Jobs Posted2446
