Job Description

Essential Duties and Responsibilities: 
The Director of Servicing Insurance will be responsible for operational leadership of the Insurance and Private Mortgage Insurance teams. Automation, reporting, billing, and data analytics related to the following, but not limited to: Flood Insurance, Loss Draft Claims, Lender Placed Insurance, Lender Placed Claims, Private Mortgage Insurance, Wind/Hurricane Insurance, Mortgage Insurance Premiums, and Hazard Insurance.
• Develop/maintain policies and procedures related to Insurance and Private Mortgage Insurance functions
• Subject matter expert on all matters related to Hazard, Flood, and Private Mortgage Insurance
• Interact directly with servicing partners to educate and establish investor specific guidelines relative to Insurance and Private Mortgage Insurance related tasks and functions 
• Manage, coach, develop, and train staff
• Assign and manage daily task and functional workflow for the Insurance and Private Mortgage Insurance teams
• Experience reconciling bank accounts and monitoring the flow of funds in relation to insurance and private mortgage premium disbursements or refunds
• Provide semi-annual and annual staff performance reviews
• Ongoing audit response for regulatory, investor, and state level audits
• Data mapping, creation, and maintaining Insurance and Private Mortgage Insurance outgoing letter correspondence and annual notices
• Manage and approve Loss Draft Claim exceptions and ensure that property repairs are completed as required, and meeting investor guidelines
• Work in conjunction with new loan boarding partners and insurance vendor to ensure proper setup of insurance lines
• Prepare business responses for monthly compliance and QC testing
• Develop and monitor scripts and trans to perform mass system updates or edits
• Monitor daily reporting, operational controls, and procedures to ensure that regulatory, financial, operational, and reputational risks are properly mitigated
• Vendor Management and oversight of insurance vendor
• Developing and improving internal and vendor processes to maintain growth and operational success
• Ensure that all outgoing and incoming loan transfers have met all requirements for the Insurance and Private Mortgage Insurance portfolio
• Review and research items related to Flood insurance coverage such as Flood certification transfers, Flood disputes, and Flood zone changes
• Lead weekly meetings with servicing partners, staff, and senior management
• Coordinate with the Legal and Enterprise Resolution departments in relation to complex inquiries and/or formal complaints
• Prepare and provide presentations to vendors, agencies, key stakeholders, and/or executive management
• Perform related duties as assigned by manager.
• Maintain compliance with all company policies and procedures.
Education and/or Work Experience Requirements: 
• Bachelor’s Degree in Accounting, Finance, or Business required
• 5+ years of private mortgage insurance, escrow processing, or related experience 
• 3+ years of Mortgage industry and/or Financial Services experience
• 2+ years of MSP/Black Knight experience
• 5+ years of upper management experience
• 1+ year of Snowflake Query and/or Tableau experience preferred
• Microsoft Office experience required
• Strong analytical and decision-making skills
• Forward-looking thinker who actively seeks opportunities and proposes solutions
• Expert level written and verbal communication skills
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, and external partners
• Ability to simultaneously manage multiple projects, competing priorities, and adapt to a changing business environment
• Strong organizational and presentation skills
• Must be able to establish rapport and be decisive, coupled with the ability to recognize and support the organization's preferences and priorities
Physical Requirements: 
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to communicate effectively with others.