Job Description

Job Description

Startek is a global leader in providing new-age customer experience solutions. We deliver deeper relationships through better insights and outcomes for our partners. We have 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. We have current opportunities in our work from home bi-lingual programs as well as our traditional onsite brick and mortar locations. If you are looking for that next unique career opportunity, we are looking for our next Brand Champions! Let’s do this together!

Who are our Bi-Lingual Brand Champions

These amazing individuals are problem solvers at their best, who enjoy delivering best-in-class customer service with high-energy, and a focus on building genuine connections with customers. At Startek, we believe in a partnership both internally and externally with our clients and customers. We provide our services in multiple industries such as cable/telecommunications, education, financial, retail, healthcare, and a plethora of other mediums. Startek’s goal is to ensure that we align your skills within our unique industry allowing you and your customers to feel supported and satisfied in every interaction. At the end of the day, you will have a sense of accomplishment and satisfaction in knowing you provided the best service and received stellar support in doing so!

Bi-Lingual Brand Champion Skillset

Bi-Lingual fluency in Spanish and English
18 years of age or older
High School Diploma or GED
Previous experience interacting with customers/clients, solving problems, and creating connections
Excellent Communications skills
Desire to actively engage and listen to your customers
Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
Ability to learn new concepts quickly and efficiently, and apply those learnings in real-time

Work from Home Equipment You Will Need
We are currently permitting employees to work from home for the next 1-2 months. All applicants must live within commuting distance of our San Antonio, Texas location.

High speed internet with a minimum speed of 10-15Mbps download and 5Mbps upload
Ethernet cable connection (no wi-fi)
Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2GHz processor speed and at least 8GB RAM
USB headset with microphone
Webcam