CALL CENTER REPRESENTATIVE, COLLECTOR
Posted on: 23 Dec 2021
Fishers, IN
Job Description
ESSENTIAL JOB DUTIES:
1. Communicate with customers regarding their parking citations.
Provide excellent service to outbound/inbound callers related to parking citations, municipal debt, toll charges and toll violations.
2. Communicate with customers to collect delinquent funds and bring closure to past due accounts
Establishes contact with customers for the purpose of collecting delinquent funds and bringing to final closure past due amounts while maintaining adherence to the spirit of all FDCPA regulations.
Persuade customers to pay amounts due on unpaid parking citations. Reviews alternatives for payment with customers and monitors payment status of accounts.
3. Ensure all accounts are worked within client standards and Federal Regulations
Work within regulations, department/division and Compliance Policies
Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
Maintains proper documentation of discussions with customers and enters information into computer.
Adheres to dialer schedule and work standards and attends training sessions as directed by management
MIMIMUM REQUIREMENTS:
High School diploma or equivalent
At least 6 months experience in customer service
Basic computer and keyboarding skills
Effective written and strong verbal communication skills
Strong listening skills, ability to follow written and/or verbal instructions
Good mathematical skills including calculator skills
Strong organizational and negotiation skills and goal oriented
Reliable, ability to work flexible day, evening and weekend hours as required
Ability to learn company collections computer system and phone system
Persistent, ability to overcome objections, ability to remove barriers
PREFERRED QUALIFICATIONS:
1 to 2 years of stable and consistent work history in a customer focused role
Bilingual (English/Spanish)
Navient
Wilmington, DE
Navient is a U.S. corporation based in Wilmington, Delaware, whose operations include servicing and collecting on student loans. Managing nearly $300 billion in student loans for more than 12 million debtors, the company was formed in 2014 by the split of Sallie Mae into two distinct entities, Sallie Mae Bank and Navient. Navient employs 6,000 individuals at offices across the U.S. As of 2018, Navient services 25% of student loans in the United States.
At Navient, our mission is to enhance the financial success of our customers by delivering innovative solutions and insights with compassion and personalized service.
We provide asset management and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels.
For our employees we offer an entrepreneurial environment, rich with opportunity and reward.
Through our annual employee engagement survey, we learn what is most important to our employees and strive to align our offerings and work settings accordingly.
Navient employees have the opportunity to shape their career through active participation in goal setting and regular performance reviews and career path discussions.
We are a service-oriented, fast growing company, and invite you to join our talented and diverse team.
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IndustryAccounting/Finance
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No. of Employees6,700
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Website
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Jobs Posted157
