Key responsibilities include:
Develop and Rollout an ESS Growth Strategy
Own and define the ESS suite of offerings from a global perspective, ensuring they are market relevant, deliverable, practical, and profitable.
Help to steer ESS towards more profitable and scalable offerings, and away from non-scalable or unprofitable areas.
Focus on where we can prioritise, standardise, globalize, configure/localize, enhance, expand, persevere, pivot, or kill our service offerings.
Standardize Delivery and Unlock New Growth
Develop clear product specifications, including allowable configurations, and deploy this to Sales and Accounts. Provide training to Sales and Accounts to fully understand our offering and leverage their teams to sell on our behalf.
Work with Operations teams to optimize existing accounts and prepare for renewals/scope variations in ways that align existing service contracts with the ESS Growth Playbook, and identified future ways of working.
Develop a targeted plan to upsell existing JLL clients who are buying other services from JLL, but not from ESS (or buying only some ESS offerings but not all). Leverage the Sales, Accounts, Operations, and CRM teams to assist.
Differentiate our Offering to Attract and Retain Key Clients
Identify ways to differentiate our offering, such as via value or outcome-based pricing, market positioning, branding, and clearer and compelling marketing
Develop and rollout Multi-Generational Product Plans (MGPP) and Multi-Generational Technology Plans (MGTP) to facilitate long-term engagement and mutual benefits with clients.
Via regular engagement with clients and other stakeholders, ensure that our offering is market-relevant, fit for purpose, and positions JLL strongly over the long-term.
Chicago, IL
A member of the Fortune 500, JLL (Jones Lang LaSalle Incorporated) is a leading, global professional services and investment management firm specializing in real estate. Our expert teams provide integrated services to clients seeking increased value by owning, occupying, developing or investing in real estate. JLL is characterized by its growth orientation, operational excellence, financial strength, premium brand, collaborative culture and high ethical standards.
We’re a world leader in real estate services, powered by an entrepreneurial spirit. We want the most ambitious clients to work with us, and the most ambitious people to work for us. It’s as simple as that.
We buy, build, occupy and invest in a variety of assets including industrial, commercial, retail, residential and hotel real estate. From tech startups to global firms, our clients span industries including banking, energy, healthcare, law, life sciences, manufacturing and technology.
At JLL we embrace the human side of business, which makes us better at delivering the business side of business. Achieving ambitions is about unlocking the potential within every individual, every client, and every company. Achieving ambitions is at the center of everything we do.