Job Description

Job Description

Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. The Company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace. These brands are sold in leading department stores, national chains, and specialty retailers domestically and internationally. They are also sold through more than 1,000 Company-operated stores in the United States, Canada, and Mexico and online at www.carters.com, www.oshkosh.com, and www.cartersoshkosh.ca. The Company's Just One You and Genuine Kids brands are available at Target, its Child of Mine brand is available at Walmart, and its Simple Joys brand is available on Amazon. The Company also owns Skip Hop, a global lifestyle brand for families with young children. Carter's is headquartered in Atlanta, Georgia. Additional information may be found at www.carters.com.

The role of the Account Coordinator is to manage the order processing tasks for assigned accounts while serving as the advocate of the customer to the supply chain. The account coordinator has direct interaction with Carters/OshKosh customers that requires proactive and timely order management decisions in order to maximize revenue, order coverage and customer satisfaction.

The daily activities include order analysis and processing, problem resolution, and proactive follow up with the appropriate resources and departments to ensure the order fulfillment is executed as scheduled, including external communication with assigned customer accounts. The account coordinator demonstrates excellent problem solving skills, strong attention to detail and organization, independent judgment and effective decision making, and is responsible to proactively and effectively communicate the handling of all internal and external inquiries to issues. These are the main activities but should be able to perform other duties as necessary.

The role of the Account Coordinator is to manage the order processing tasks for assigned accounts while serving as the advocate of the customer to the supply chain. The account coordinator has direct interaction with Carters/OshKosh customers that requires proactive and timely order management decisions in order to maximize revenue, order coverage and customer satisfaction. 

The daily activities include order analysis and processing, problem resolution, and proactive follow up with the appropriate resources and departments to ensure the order fulfillment is executed as scheduled, including external communication with assigned customer accounts. The account coordinator demonstrates excellent problem solving skills, strong attention to detail and organization, independent judgment and effective decision making, and is responsible to proactively and effectively communicate the handling of all internal and external inquiries to issues. These are the main activities but should be able to perform other duties as necessary.

-      25%:  Coordinate all activities associated with booking, tracking, processing, routing and shipping customer purchase orders.  Actively manage flow of information and own daily decisions needed for order management for assigned accounts, including serving as primary resource for distribution network decisions needed to enable timely order shipment

-      25%: Manage communication of supply chain interruptions for assigned accounts, collaborating with Operations and Planning teams to determine optimal approach for all accounts.  Ensure appropriate flow of information to sales executive and customer partners.  Execute required order revisions

-      20%:  Own daily communication and resolution of issues from internal and external customers using independent judgment regarding assigned accounts

Secondary Functions

-      5% Proactively identifies and implements process improvements to generate additional revenue and reduce non-value add work

-      5%: Utilize reporting tools to generate reports to monitor and track logistical movement of product to final destination, analyzing and proactively communicating variances to supply chain partners and external customers

-      5%: Create and publish management reports explaining orders and shipping or delivery status of customer purchase orders

-      5%: Serve as expert for assigned customer accounts regarding daily decisions when processing customer orders to distribution centers

-      3%: Manage the flow of EDI orders into the order management system or perform manual data entry as needed for assigned customer accounts

-      5%: Deep understanding of segment of business assigned; accurately analyze changes in order file, promptly determining and taking corrective action as needed

-      2%: Participate in user acceptance testing and validation of system enhancements

Experience and Skills

Exhibits excellent communication and relationship building skills, verbal and written
Provides high quality support to internal and external customers through correct and clear communication
Initiates follow up on issues through the resolution stage
Ability to work successfully as a team member or independently
Strong documentation skills
Builds strong working relationships with internal and external partners and cross functional teams
Ability to concisely communicate in meetings and presentations
Strong computer skills that include proficiency in Microsoft Office Suite (proficient with Excel)
Demonstrated capability to quickly learn new technology and systems
Capacity to work effectively in multiple and complex systems with a strong attention to detail and organization
Excellent customer service skills
Demonstrates interpersonal skills with a diverse customer base while taking ownership to resolve challenging customer issues, escalating when necessary
Ability to determine and prioritize customer needs and empathize and provide appropriate solutions
Ability to follow different processes and critical thinking to resolve customer problems
Strong problem-solving and analytical skills including decision making, time management, and task prioritization
Strong independent decision making skills
BA/BS degree
Previous Order Management, Distribution, Logistics, Supply Chain or related experience preferred
Ability to adapt to changes in a fast-paced environment with multiple tasks, deadlines and changing priorities
Demonstrate dependability, leadership and positive attitude