Job Description

Job Description

The Commercial Engineer is knowledgeable in assigned groups of products/technologies and their use.  This position will specifically focus on Rockwell Automation's Independent Cart Technology including iTRAK and MagneMotion.  Experience with RA Motion Control products and architectures is a plus.

Position Summary

Provide technical support to new and existing customers for the Rockwell Automation Independent Cart Technology including iTRAK and MagneMotion.
Pre-sales support includes proof of concepts, system architecture review and recommendations, and the creation of application notes and white papers.
Post-sales support includes providing technical training, diagnosing issues with hardware, application, and system software as well as providing corrective actions.
The Commercial Engineer is knowledgeable in assigned groups of products/technologies and their use.

Complexity

Works on issues of moderate scope where analysis of situations or data requires a review of relevant factors.
Exercises judgment within defined procedures and practices to determine appropriate action.
 

Supervision

Normally receives general instructions on routine work, detailed instructions on new projects or assignments.

Knowledge/Skill

Developing professional expertise.
Applies company policies and procedures to resolve variety of issues.

Minimum Requirements

Requires a minimum of 1 to 2 years of demonstrated experience in an industrial technical field. 
Bachelor of Science in Engineering or equivalent combination of skills and education.  BSEE or BSME preferred.
Knowledge in automation equipment and motion is a plus.
Capable of using of personal computers and the appropriate applications, including but not limited to Excel, Word, PowerPoint, Visio, Project and OneNote.
Solidworks or AutoCad experience is a plus.
Familiarity with test equipment such as oscilloscopes and other related test software.
Solid business writing skills.  Able to perform multiple tasks simultaneously and prioritize accordingly.
Systems troubleshooting ability, potentially utilizing telephone skills.
Ability to travel domestically and/or internationally 40-50% of the time.
Fluent in English

Desired Qualifications

Proficient in design tools including: Pro Engineer or equivalent CAD System, Matlab, Simulink, Microsoft Office.
Prior knowledge or experience with:
- Analysis or Design of linear or rotary motion automation systems
- Analysis, Design or Use of Robotic systems
- Providing customer support, interaction and communication
- Working in an Engineer to Order environment
Ability to solve complex system problems
Engineering Master’s degree a plus.
Good presentation and communication skills with internal & external customers.
Passionate for results
Working knowledge of Rockwell Automation core products (i.e. PLCs, PACs, Motion Control, Drives, Operator Interface, Networking, and I/O) and PLC/PAC programming languages.