Product Support Representative I, FIS University Program
Posted on: 14 Dec 2021
Jacksonville, FL
Job Description
Job Description
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
Join the 2022 FIS University Program!
As a 2022 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including quarterly performance connects with your manager and bi-annual merit reviews.
This two-year full-time program has start dates in January, March, June and September with a dedicated “Learning Week” where you will;
Learn how to work within a corporate environment
Learn the structure of FIS and options for growth within the organization
Hear from FIS leadership about their journey and participate in senior leader networking opportunities
Build a network of your peers from across the organization
This position is for a June 2022 start.
About The Team
We support the ACBS commercial lending system. On a day-to-day basis we manage the Client Requests that are submitted via the ACBS KnowledgeZone, interface with clients on regularly scheduled calls, interface with the ACBS ASP Technical Support department that manages our hosted clients, interface with other ACBS departments.
What You Will Be Doing
Assist clients with functional and technical questions regarding FIS software
Build strong, long term working relationships with FIS clients
Work with development and product Management teams to improve our software
Train FIS clients on proper software usage
Participate in internal projects (i.e. software testing, release planning, client events, etc.)
What You Bring
Bachelor’s degree in Business Administration, Finance, Management Information Systems, Computer Science, or other related field.
Proficiency in Microsoft Office Suite
Self-motivated and willingness to learn
Excellent communication and interpersonal skills
Added Bonus If You Have
Experience working for a bank, financial institution, or leasing company
Coursework in both finance and management information systems / computer science
A love for troubleshooting and analytical thinking
Experience using Microsoft SQL Server or other relational databases
Fluency in Spanish
What We Offer You
Competitive salary and excellent benefits
The chance to work on some of the most challenging, relevant issues in financial services & technology
A broad range of professional education and personal development possibilities – FIS is your final career step!
Time to support charities and give back in your community
A work environment built on collaboration, flexibility and respect
Student Loan Repayment Program: FIS will PAY OFF your principal loan balance over 10 years of service! Eligibility starts after one year of tenure in the program and is for U.S. participants
FIS
Jacksonville, FL
FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world.
For over 50 years, FIS has continued to drive growth for clients around the world by creating tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests.
Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people across 50+ countries, dedicated to helping our clients be ahead of what’s next. FIS offers more than 450 solutions and processes over $75b of transactions around the planet. FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.
For a better understanding of how FIS evolved into a world-renowned financial services technology leader, one needs to look back at the company's history.
The company was founded in 1968 as Systematics™, which was later acquired by ALLTEL Information Services, and then bought by title insurance giant Fidelity National Financial® in 2003, who renamed it Fidelity Information Services (FIS). Over the course of the next few years, FIS acquired several other financial technology firms, including Certegy® in 2006, eFunds® in 2007 and Metavante® in 2009.
These acquisitions broadened its reach across the globe, earned FIS a place on the Fortune 500 listing, and positioned the company as the largest technology provider to the global financial industry.
In 2015, FIS acquired SunGard, whose complementary offerings brought FIS into new markets for financial technology services, including asset managers, traders, custodians, treasurers, third-party administrators and clearing agents.
In Q3 2019, FIS acquired Worldpay, a global leader in e-commerce and payments, greatly expanding FIS’ capabilities by enhancing its acquiring and payment offerings and significantly increasing Worldpay’s distribution footprint.
This combination of organic and external growth has positioned FIS among the world's leading technology providers to the capital markets, retail banking and merchant industries. We connect the value chain and use our scale to develop solutions that enable our clients to grow confidently. We help our clients seamlessly adapt to innovations. We share insights and data with one another. We shape better experiences for clients and their customers alike. And we do all of this because at FIS we’re out to lift economies and communities across the world by relentlessly advancing the interests of commerce and the financial world.
-
IndustryInformation Technology
-
No. of Employees55,000+
-
Website
-
Jobs Posted1337
