Position Overview
Provide an exemplary customer experience by maintaining efficient and effective support in all store Operations functions as needed, including but not limited to: Shipping/Receiving, Stock Room, Cash Office and operational Administrative duties.
Essential Duties & Responsibilities
Maintain all supplies for Office and Facilities needs and Grooming products for associates.
Work with Accounts Payable to make sure all invoices are approved correctly and promptly.
Partner on Shrink Reduction Plan, providing support in upkeep and execution by demonstrating knowledge of shrinkage control and Company regulations on how to handle problems and reporting of violations.
Coordinate the Accessories repair service process through the external vendor.
Coordinate the engraving and embossing services.
Provide support with inventory preparation and execution.
Partner to assess store processes and procedures, ensuring maximum efficiency and effectiveness. Provide suggestions and solutions when appropriate.
Ensure that incoming and outgoing merchandise are processed according to company regulations and standards.
Demonstrate the ability to read and execute transfer documents, shipping documents, alternation documents, inventory count sheets, UPS/FED-EX documents, sales tickets, vendor packing slips, invoices and other support-related documents.
Execute accurate and effective Cash Office processes and ensures Cash Office is complaint on POS audit section.
Responsible for the control and replenishment of supplies as requested by the General and Department Manager.
Demonstrate a true passion and respect for the product.
Exhibit pride through positive demeanor, body language and personal presentation.
Demonstrate professional etiquette through integrity, honesty and respect for others.
Experience, Skills & Knowledge
Minimum of 2 years of Retail Operations Experience in a support, customer service, or sales capacity
Strong working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint. Strong technical skills with the ability to learn new systems easily
Strong time management skills with the ability to multi-task and prioritize effectively
Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one’s career with the company
Collaborative team player willing to partner with and support all departments
Strong communication and interpersonal skills
Must be able to work shift standing and walking and able to lift approx. 20 lbs
Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions
New York, New York
Ralph Lauren Corporation is a global leader in the design, marketing, and distribution of premium lifestyle products in five categories, including apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands, and international markets. The Company’s brand names, which include Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands. We believe that our global reach, breadth of product offerings, and multichannel distribution are unique among luxury and apparel companies.
Reflecting a distinctive American perspective, we have been an innovator in aspirational lifestyle branding and believe that, under the direction of internationally renowned designer Ralph Lauren, we have had a considerable influence on the way people dress and the way that fashion is advertised and celebrated throughout the world. We combine consumer insights with our design, marketing, and imaging skills to offer, along with our licensing alliances, broad lifestyle product collections with a unified vision.