Manager Operations
Posted on: 7 Dec 2021
Minneapolis, Minnesota
Job Description
Job Duties and Responsibilities
Build and maintain a high-performing team; select, develop, coach, reward and recognize team members.
Manage a diverse team of technical or professional staff within operations (e.g. BA, BSA, BPA, underwriting, training, etc.) including recruitment, selection, performance management, development and rewards.
Manage work distribution, resource management and staffing levels within workgroup.
Monitor progress toward goals, analyze variances and take corrective action as necessary.
Develop team goals, priorities and metrics.
Provide staff with on-going coaching and performance feedback.
Coordinate the assessment and facilitation of ongoing training.
Partner with legal and compliance to conduct operations in compliance with pertinent laws and regulations.
Assist and help to resource corporate, divisional or department projects or operational improvements that deliver improved performance of the operational unit. Monitor industry and business trends to determine areas of opportunity with a view to improved productivity and/or customer experience. Lead and/or participate in the execution of such improvements.
Implement and manage corporate, divisional or department projects and product solution(s) within business area.
Provide overall business leadership to maintain and improve the integrity and quality of systems, data, and processes in support of enterprise needs. Provide leadership to identification, definition, and implementation of system changes and enhancements. Manage and approve appropriate security access.
Serve as liaison between business units, IT, and projects in the prioritization of work and resourcing needs to provide coordinated and timely service to business partners and users.
Required Job Qualifications
College degree or equivalent
2 years people leadership experience
Knowledge of financial products preferred
Professional credentials preferred (e.g. FLMA, ALHC, CLU)
Strong communication/interpersonal skills with emphasis on customer service, conflict management, teamwork and coaching skills
Knowledge of TF products
Systems and project leadership experience desired
Experience with significantly improving processes and leading change
Demonstrated ability to maintain an external perspective of emerging management and operations trends
Experience leading teams through change
Licensing as appropriate
Thrivent
Minneapolis, MN
Thrivent Financial for Lutherans, Inc., along with its subsidiaries, provides financial services to Christians in the United States. The company offers insurance products and services, including life, disability income, long-term care, Medicare supplement, medical, and business insurances; and annuities, such as immediate annuities, deferred annuities, deferred income annuities, and variable annuities.
It also provides traditional and Roth individual retirement accounts; investment and asset management services, including mutual funds, managed accounts, and professional money managers; securities and investment advisory services; and financial planning and guidance services through representatives. In addition, the company offers church and institution financing; employee sponsored retirement plans; federal credit union products and services for businesses; and endowments for organizations, as well as creates and supports national outreach programs and activities that help congregations, schools, charitable organizations, and individuals in need.
Further, it sells men’s apparel, ladies apparel, calendars, caps, bags, binders, children products, drink ware, golf/sport/outdoor items, household products, Lutheran/Christian products, money mindset books, paper goods, personalized items, general goods, racing gear, writing instruments, and gift cards through its online store. The company was formerly known as Lutheran Brotherhood and changed its name to Thrivent Financial for Lutherans, Inc. in 2001. The company was founded in 1902 and is based in Minneapolis, Minnesota with regional financial offices in the United States.
-
IndustryInsurance
-
No. of EmployeesApprox. 3,000
-
Website
-
Jobs Posted494
