Senior Manager Ecom Notifications & Preferences Center
Posted on: 6 Dec 2021
Fort Lauderdale, FL
Job Description
Description:
At GameStop, we value ideas over the status quo and innovation over structure. This org is in search of a leader to launch a Notification & Preference Center and Fraud application starting from the ground up. You will lead a team of product managers in their efforts to deliver against your strategy and goals.
What You Will Do
Define the 1–3-year strategy and associated goals for the Notification & Preference Center + Fraud CX domain which you will derive from the organizational vision.
Build and lead a team of product managers to execute the strategy and deliver against goals.
Serve your team as champion, coach, mentor, and teacher, continually investing in their development and well-being.
Partner closely with our Customer Care teams as we work together to rethink our overall Customer Care Offering Strategy.
Lead the forward-thinking research roadmap for your domain aimed at identifying trends and opportunities to innovate.
Invest time building relationships with your business, design, and technology partners to help your teams to better align and eliminate roadblocks when they arise.
Identify opportunities to improve processes and operational inefficiencies as needed.
Partner with leadership and your peers on the Account, Notifications, Fraud, and Payments teams to evolve the vision and ensure a cohesive experience for customers across both web and native experiences.
What You Will Need
10+ years’ experience in an Agile development environment
3-5 years’ experience leading product managers
eCommerce or B2C product experience.
Experience building and leading teams through organizational change.
Skilled in developing product managers by providing actionable feedback and encouragement.
An owner’s mindset with a bias for action that is comfortable operating in a fast-paced, dynamic environment.
Excellent analytical skills with the ability to dive deep when necessary.
Demonstrated ability to define a product strategy and goals based on a well-articulated vision using data, research, and industry trends.
Strong communications skills in both written and verbal domains.
A keen eye for detail because you know the devil is in the details.
Ability to partner with and influence stakeholders without direct authority.
Bachelor’s degree or equivalent practical experience.
Nice to Have/Bonus
Prior experience managing or working with Notifications and/ or Fraud Tooling, a plus.
Experience or familiarity with SQL and/or BigQuery (data intelligence platforms)
GameStop
Grapevine, TX
GameStop Corp. operates as a multichannel video game and consumer electronics retailer in the United States, Canada, Australia, and Europe. The company sells new and pre-owned video game hardware; video game software; pre-owned and value video games; video game accessories, including controllers, gaming headsets, virtual reality products, memory cards, and other add-ons for use with video game hardware and software; and digital products, such as downloadable content, network points cards, prepaid digital and prepaid subscription cards, and digitally downloadable software, as well as collectible products. It also sells collectibles comprising licensed merchandise primarily related to the video game, television, and movie industries, as well as pop culture themes; gaming-related print media, and mobile and consumer electronics; PC entertainment software in various genres comprising sports, action, strategy, adventure/role playing, and simulation; and strategy guides, magazines, and interactive game figures. In addition, the company operates e-commerce sites under the GameStop, EB Games, Micromania, and ThinkGeek brands; and collectibles stores under the Zing Pop Culture and ThinkGeek brand, as well as Game Informer, a video game magazine.
Further, it operates 43 Simply Mac branded stores, which sell Apple products, including desktop computers, laptops, tablets and smart phones, and related accessories and other consumer electronic products, as well as warranty and repair services. As of April 2, 2019, the company operated 5,800 stores across 14 countries. The company was formerly known as GSC Holdings Corp. GameStop Corp. was founded in 1994 and is headquartered in Grapevine, Texas.
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IndustrySales/Retail
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No. of Employees16, 000
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Website
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Jobs Posted21426
