Ecom Analyst Customer Care, Notifications Platform and Fraud CX
Posted on: 6 Dec 2021
Grapevine, TX
Job Description
Description:
At GameStop, we make decisions based on data. We are looking for a Business Intelligence Analyst to continue to help GME to the place where we want to be.
The Business Intelligence Analyst will be responsible for delivering insights and recommendations to drive growth, engagement, and customer experience. The Analyst will work closely with Customer Service and other cross-functional leaders to develop data-informed strategies to monitor and optimize the customer and employee journey at GameStop. You will learn to report on key business measures, deliver insights, develop compelling data visualizations, data mine, and tell a story from the data.
What You Will Do
Deliver and automate daily, weekly, and monthly reporting; design and build visually engaging and informative dashboards.
Present analyses and findings to stakeholders; 'telling the story' and identifying drivers and opportunities in Guest Care performance.
Partner with cross-functional stakeholders to define key performance indicators, set targets, measure, and monitor performance, and provide insights and analytics
Conduct insightful, ad hoc analyses to investigate ongoing or one-time issues.
Define and continually improve the key metrics and dashboards to measure performance, drive business insight and identify actions to improve.
What You Will Need
2+ years of experience in a quantitative or analytical role
Strong analytical skills with the ability to organize and interpret extensive data to make actionable recommendations to the business.
Proficient in Excel, SQL, advanced statistical tools, and data visualization tools (Power BI, Tableau, Looker, etc.). Power BI is our preferred tool.
Foundational knowledge of predictive and statistical modeling techniques to segment customer service data
Minimum of bachelor’s degree in Information Management, Economics, Finance, Math, Statistics or a related degree with analytics, quantitative and technical emphasis; MBA or Masters in Statistics or Analytics preferred.
Exposure to ETL and DW concepts
Nice To Have/ Bonus
Knowledge of Atlassian suite of tools (Jira, Jenkins, Confluence).
Experience in Contact Center or E-commerce metrics or data
Experience working in Agile teams (Scrum, Kanban)
Python or R for Sentiment Analysis
GameStop
Grapevine, TX
GameStop Corp. operates as a multichannel video game and consumer electronics retailer in the United States, Canada, Australia, and Europe. The company sells new and pre-owned video game hardware; video game software; pre-owned and value video games; video game accessories, including controllers, gaming headsets, virtual reality products, memory cards, and other add-ons for use with video game hardware and software; and digital products, such as downloadable content, network points cards, prepaid digital and prepaid subscription cards, and digitally downloadable software, as well as collectible products. It also sells collectibles comprising licensed merchandise primarily related to the video game, television, and movie industries, as well as pop culture themes; gaming-related print media, and mobile and consumer electronics; PC entertainment software in various genres comprising sports, action, strategy, adventure/role playing, and simulation; and strategy guides, magazines, and interactive game figures. In addition, the company operates e-commerce sites under the GameStop, EB Games, Micromania, and ThinkGeek brands; and collectibles stores under the Zing Pop Culture and ThinkGeek brand, as well as Game Informer, a video game magazine.
Further, it operates 43 Simply Mac branded stores, which sell Apple products, including desktop computers, laptops, tablets and smart phones, and related accessories and other consumer electronic products, as well as warranty and repair services. As of April 2, 2019, the company operated 5,800 stores across 14 countries. The company was formerly known as GSC Holdings Corp. GameStop Corp. was founded in 1994 and is headquartered in Grapevine, Texas.
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IndustrySales/Retail
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No. of Employees16, 000
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Website
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Jobs Posted21426
