Job Description

Buyer and seller trust in the eBay marketplace and full compliance with all applicable laws and regulations is top priority for eBay. If a counterfeit or prohibited item is listed, this undermines trust with our buyers, eBay is exposed to risk, and the seller who listed the item exposes themselves to legal risks and financial loss.

eBay has introduced new programs and technologies, such as Artificial Intelligence and image recognition, and uses this technology to detect and stop counterfeit and prohibited items. By partnering with sellers to help them follow policies, eBay generates trust with customers while ensuring compliance with the law and protecting the eBay brand.

The Prohibited & Restricted Items, Anti-Counterfeits and Listings policies teams (PRCi) have a robust strategy with a multi-year roadmap, supported by product development and operations.

The focus of this role will be to support PRCi strategy development and expansion for each line of business, secure resources through budgeting and planning, and to develop and implement the roadmap through coordination and standard methodologies within the team. The senior manager will drive engagement with executive sponsors and partners on progress and challenges, to deliver against objectives to meet goals.

The Senior Manager will not own policies directly, develop products, develop analytics or run operations, but they will work closely with a team of policy managers, product managers and operations leaders, as well as partner closely with legal, regulatory, compliance, marketing, and other specialized functions across eBay in a highly matrixed organization.

This is an individual contributor role and is a member of the PRCi leadership team, reporting directly into the senior director of PRCi policy.

Success will be measured by the effectiveness of team execution towards objectives, the adoption of team standard methodologies, the support from executive leaders and the engagement from partners.

The Senior Manager will bring a new perspective to our well-developed strategy and roadmap that is already underway. They will facilitate new ideas and new requirements from the broader business strategy and constantly evolving external landscape. They will need to learn and understand eBay’s policies, business strategies and customer experiences in order to optimally engage with partners and connect the big picture strategic vision to detailed execution.

The position will be based in Salt Lake City, Utah, Austin, Texas, or Bellevue, Washington. Due to the impacts of COVID on the working environment, an ability to work from home indefinitely is required as well as ability to work from the local office when deemed safe to do so. Regular domestic and occasional international business travel is required. Some domestic and occasional international business travel is required.

Responsibilities include:

Coordinate strategy development and refinement across the PRCi team, accounting for external changes and needs, including socialization with partners

Lead budgeting and planning for the PRCi program, including maintaining an always-fresh backlog of features needed to achieve the strategy across a multi-year plan

Partner with business leaders to develop and complete a detailed roadmap of features that ties closely to the strategy and delivers against measurable outcomes through an established operational cadence that follows standard methodologies to build momentum week over week toward north star goals by delivering roadmap achievements

Supervise and stay abreast of metrics movement

Coordinate engagement with partner groups and report progress and challenges to leadership and executive program sponsors, including developing of presentation materials

Receive and coordinate the response to questions and escalated matters from executives

Serve as a proxy in meetings and represent the PRCi leadership team at all levels of the company, including to executive leadership

Understand customer needs, motivations and wants to make business decisions that consider the overall end to end customer experience and sellers’ business models

Evaluate and make tradeoffs to balance progress towards business goals with program costs such as customer support staffing, product resources and financial budgets

Job Requirements:

10+ years of shown experience, preferably in ecommerce, in the areas of policy, program, project or portfolio management

A love of working through challenges and a desire to learn as much as possible

Experience in ecommerce and functional understanding of the eBay marketplace

A willingness to challenge existing approaches and ability to drive positive culture changes, while maintaining strong professionalism and exhibiting impeccable character

Ability to evangelize ideas, influence key partners and collaboration effectively, with experience leading cross-functional teams

Outstanding communication skills – oral and written, including ability to deliver compelling presentations to internal and external groups

Ability to build credibility with partners

Outstanding personal initiative, a “can-do” demeanor

The highest degree of personal integrity