Job Description

The role of a Customer Care Professional is a key position within Assurant because you are the voice of our organization and clients.  You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role.  Providing excellent customer service is top priority for us!  

Acting as the customer’s primary point of contact, you will:

Receive in-bound calls from customers who want to open a claim
Listen, solve problems, answer questions and work with them to find a resolution
Use your expertise to proactively make recommendations that will help customers avoid future issues

Now offering $500 in additional bonuses!  Paid out in 2 installments:

What you will enjoy:

The variety of work - every day and every customer’s situation is unique
Being part of a high performing, collaborative and supportive team
Competitive compensation and paid time off
Medical benefits begin on your first day
Career advancement opportunities

 
The ideal candidate will have:

Relentless drive to provide exceptional customer service
Excellent communication and listening skills
Strong attention to detail and problem-solving skills
Ability to adapt to change and work well in a fast-paced environment
Ability to multi-task using technology while handling calls
Minimum high school diploma or GED

 
We are hiring for both Day Shift & Night Shift:

Day Shift ranges between the hours of 7am – 10pm EST
Night Shifts range between the hours of 9pm – 8am EST
Hours of operation are 24 hours, 7 days a week, 365 days per year including holidays
This job is 40 hours a week and shifts are usually (not always) 5 consecutive days on with 2 consecutive dates off for 8 hour shifts but shifts can change to meet business needs so it is important that you have open overall availability
We do pay shift differentials for night and weekend schedules worked

When you start, we train you:

It’s a combination of virtual “class room” & “on the job” training that is typically 6 weeks long but duration can vary
Class room training hours are typically Monday through Friday from 8am – 5pm EST with a lunch break
Upon completion of class room training you will receive your regular shift & start working those hours

You will work remotely temporarily due to COVID 19:  

Normally, this is an on-site position and Customer Care Professionals will return to working at our Miami, FL office in the future.
Our Miami, FL office is located at 11222 Quail Roost Drive Miami, FL 33157.
While working remotely, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side.  You can test your internet speed at www.speedtest.net or by contacting your service provider.