Job Description

Overview

At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Print and Client Services Manager reports directly to the General Manager and has ownership of the Print Services area. This position is accountable for achieving sales plan for copy and print and is responsible for engaging and providing an exceptional client/customer experience. Will partner with the General Manager and Sales Manager to drive the overall sales Client Services culture in the store and promoting the sale of the best solution.

The Print and Client Services Manager will build ongoing client/customer relationships while demonstrating advanced knowledge of print services. Is responsible for supervising the daily activities of print services and provides leadership, training and direction within the Print area to ensure clients experience the highest level of exceptional service. He/she is expected to quickly build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet client needs. Additionally, the Print and Client Services Manager along with the General Manager, directs and supervises the daily activities of the entire Print Services department, including self-service. Demonstrates a passion for the brand, print services and solutions, and other products and services offered to our customers.

The Print and Client Services Manager will utilize the Company’s proven sales principles to proactively engage customers, to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction and to take the opportunity to develop Advisors with these same principles. Is required to perform daily and weekly maintenance of the Print area. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party. Print and Client Services Manager will also be a ‘Key Carrier’.

Primary Responsibility:

1. Proactively acknowledges and engages every client in the Print Services area to ensure a positive client experience. Utilizes and understands the Company’s selling program to promote the sale of the best solution as well as additional Print Services solutions and products.  
2. Operates all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.  Additionally, responsibilities as an External Key Carrier include but are not limited to ensuring the safety and security of the building and associates during the absence of the management team. Performing opening or closing responsibilities. This includes driving awareness of key performance indicators, providing leadership to improve results, activation/deactivation of the store’s alarm system, and processes for opening or closing the store. 
3. Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all clients throughout the store.   
4. Able to evaluate the size and complexity of orders to determine if a RPF (Regional Print Facility) should be used, per established guidelines.  Completes the Perfect Order (PO) form for every non-fax order.  
5. Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Print Services sales by supporting all related current programs, new product launches and special initiatives.  
6. Trains and coaches support staff (Advisors) on the use of new products and tools. In addition, contributes to associate’s development through training, communication, recognition and support.  
7. Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.   
8. Maintains the appearance of the Print Services area in accordance with policy.  
9. Partner with the General Manager to develop and maintain selling and external marketing strategies to include an effective canvassing program.  
11. Assist in managing payroll, sales, budgets and the annual performance review process.  
12. Completes all applicable management training, including (but not limited to) Anti-Harassment and Code of Ethics. Adhere to OSHA and Worker’s Compensation guidelines.  
13. Act as Leader on Duty and coach the activities of other associates to ensure every client/customer receives the highest possible level of service.  Take advantage of every opportunity to develop sales-oriented associates and supervisors.