Job Description

DISH is a Fortune 300 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We also pioneered the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

The SR Global Training Manager -  In this role the Senior Manager typically manages a department or unit that includes multiple teams led by Managers.  He/she is responsible for the training environment for both internal and external partners around the world. He/she makes strategic and tactical decisions regarding the best methods and practices to meet or exceed the company’s customer experience expectations by producing excellently trained employees. 

Primary responsibilities are described in the following categories but are not limited to:

Ownership of short to mid-term (1-3 years) execution of functional strategy and the operational direction of the Department. 
Problems faced are often complex and require extensive investigation and analysis. 
Requires ability to influence others to accept practices and approaches, and ability to communicate and influence executive leadership
Managing vision and purpose – Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates milestones and strategies to rally support behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations.
Strategic Agility - Can anticipate future consequences and trends accurately; has a broad knowledge and perspective; is future oriented; can create competitive and breakthrough strategies and plans.
Managing Through Systems-Can design practices, processes, and procedures which allow managing from a distance; can impact people and results remotely.
Drive Change - Demonstrates the ability to recognize where change is needed; can create/drive change throughout the organization; implement changes through processes, behaviors, and cultural adjustments. 
Interpersonal Savvy - Relates well to all kinds of people-up, down and sideways, inside and outside the organization; builds constructive and effective relationships; can defuse even high-tension situations comfortably.
Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty.

A successful Global Training Manager will have the following:

Bachelor’s degree from four-year college or university; and five years related experience including four years of supervisory/management experience and/or people development training; or equivalent combination of education and experience. 
Knowledge base in advanced training methodologies, adult learning theory, and evaluation processes preferred. 
Experience with employment development, remote management and call center operations a plus