Job Description

PRINCIPLE RESPONSIBILITIES

To ensure that all applications run smoothly, and all business inquiries are properly addressed, IT Application Support Analysts perform and assist in a variety of tasks. The IT Application Support Analyst role includes the following but is not limited to:

Have a broad and extensive understanding of the overall SAP system landscape

Have or gain a general understanding of the PBF SAP add on components business processes, such as ReadSoft and Ariba (contracts and sourcing)

PBF will provide outside or internal training for functionality / systems as needed

Perform business relationship management across several functions of the business, with the focus on team-oriented engagement

Support IT department operations / procedures and best practices by creating, editing, and distributing IT-related documents

Assist in improving, documenting, and ensuring adherence to Standard Operating Procedures (SOPs) and implementing best practices for achieving support objectives

Identify opportunities for process improvement and contribute to departmental initiatives

Communicate scheduled outages and maintain SAP IT Applications calendars

Demonstrable experience in learning new software that integrates with SAP

Assist and guide other functional support analysts with projects as required

Step in and assist the SAP Support Manager with day to day operations

Ability to oversee escalations, assess problems, prioritize and proactively problem solve

Demonstrated understanding of SAP configuration and system design with the ability to effectively communicate design requirements to development team members

Extensive understanding of integration and touch points among core SAP modules and internal and external third-party integrated systems

Work with Business Analyst Team to develop a detailed plan for test planning and test execution cycles

Process and Review test scripts to assure consistency and quality

Have an understanding of SAP Security / Role design

JOB QUALIFICATIONS

Bachelor’s Degree in Business Administration, Computer Science, or equivalent overall experience

Experience in a Business Analyst / Liaison role

5+ years of applicable hands on business experience in an ERP Support or ERP Business role (preferably SAP)

Strong business acumen and an understanding of the end to end business processes (Order to Cash and Procure to Pay)

Ability to support and mentor functional support analysts

Strong organizational skills, with proven experience prioritizing work

Flexibility: able to adapt to different people and work assignments

Strong interpersonal and project/time management skills

Ability to communicate openly and effectively both verbally and in writing

Ability to work with cross-functional teams

Ability to juggle multiple initiatives simultaneously

High attention to detail

Demonstrated team-oriented mindset

Ability to work with varying levels of management

ONLY CANDIDATES MEETING THE ABOVE REQUIREMENTS WILL BE CONSIDERED

FOR SERIOUS CONSIDERATION, PLEASE INCLUDE YOUR SALARY REQUIREMENTS?