Job Description

Primary purpose:

The goal of this role is to effectively support the company’s complex computing infrastructure and computerized business solutions by maintaining high availability and productivity of related equipment and systems, blending user interaction with technology services in order to maintain a competitive market advantage for Kinder Morgan and its employees.

This role will support Kinder Morgan’s employees and their use of desktop technologies, maintaining high availability and productivity through personal computers, hardware, software and other required IT assets. Strong interpersonal and telephone skills will be required to troubleshoot and resolve difficult problems related to PC hardware, software and peripherals from both internal and external customers. The job requires a good understanding of Windows operating system, PC peripherals, LAN/WAN and the ability to perform basic Microsoft Server administrative tasks, including creating users, modifying group memberships and assigning rights.

Position Requirements
Essential duties and responsibilities:

Personal safety, the safety of employees, the general public, the environment, and company assets is a primary responsibility
Understanding and practicing the Kinder Morgan Core Principals
Apply problem solving skills and break down complex problems into solvable segments.
Speak clearly, both in person and by telephone, using a high level of verbal skills, and careful listening.
Write effectively, and understand verbal and written communications, including but not limited to email.
Provide onsite and telephone support for problem resolution relating to both technology and software applications as well as the Site      Operational and Security Camera systems
Work within a ticketing system to document the resolution of reported IT issues
May interact with network services, software systems  engineering, and/or applications development to restore service and/or      identify and correct network problems
Server duties related to server OS (Windows Server 2008, 2012, 2016, 2019)
Simulates or recreates user problems to resolve operating issues
Provide user training and support for developed applications
Recommends systems modifications to reduce user problems
Analyze information flow and reporting needs, working with clerical staff and management
Troubleshoot network connectivity issues
Setup and support VOIP phones
Support selected locations in the US including sites in AL, AR, KY, MO, TN, and WV, as assigned
Assist with integration of data where appropriate into KM systems
Provides after-hours support required of our business environment
Additional duties/responsibilities as assigned by supervisor
Responsible for changing/managing tapes on a daily basis for the server team
Consistently maintain and demonstrate a high regard for personal safety, for the safety of company assets, employees, and the      general public

Experience, Specific Knowledge, Certification, Licenses:

Proficiency in:

Windows Server 2019, 2016, 2012, 2008
Microsoft Windows 10
Microsoft Office 2010 and newer
Mobile Device Support
Citrix
Dell, HP, Lenovo, and Lexmark hardware/equipment
MS SQL Server 2008/2008R2, 2012, and 2019
MS Terminal Server
Active Directory
DHCP/WINS/DNS
Management of Print Queues

Understanding of:

Routers Bridges, Switches, and Hubs
LAN/WAN technologies
Internet technologies – Connection, Protocols, Browsing, E-Mail, Security, UTP Ethernet

A satisfactory driving record as determined by the Company and current, valid provincial driver’s license are required.

Competencies/Skills:

A strong customer service attitude and desire to assists others is essential
Must have proven organizational, administrative, interpersonal and communication skills
Must be accountable and take direction from      supervisors, keep required work schedules, focus attention on details, and  follow work rules
Must be a problem solver with the ability to find resolutions
Must be able to adapt to a fast-paced environment and be flexible with changing priorities
Dependability and the ability to work under pressure, while meeting critical time frames, are required
Must be self-motivated and capable of working with minimal supervision
Maintenance of confidentiality is mandatory and the ability to handle and complete multiple tasks/projects is critical
Must be flexible and able to work effectively in a team environment and consistently maintain a professional and respectful      demeanor/attitude with co-workers, clients, vendors, and regulatory agencies

Work Conditions:

This position is located in the Nashville, TN area (Brentwood,TN)
Possible travel to local sites weekly with this position
Help support approximately 30 selected locations in the Southeastern US, including sites in AL, AR, KY, MO, TN, and WV, as      assigned
A company vehicle is provided
Individual will be required to carry a cell phone and must be willing and able to support projects 24 hour per day in case of      emergencies
Must be physically capable of lifting to 25 pounds, bending, twisting, and moving related computer equipment, such as      printers, monitors, and PCs
Successful candidate must be able to work independently and require minimal direct supervision

Preferred Experience, Skills and Knowledge:

Exposure to ticket tracking software
PBX experience is a plus
MCSE certification is a plus
Project management experience is a plus