Project Coordinator I
Posted on: 24 Nov 2021
Tulsa, OK
Job Description
The Role
The Project Coordinator is responsible for the effective implementation of conversion from off-net to on-net services, which encompasses the entire order life cycle. Nature of conversions will vary greatly based on the opportunity type and build capabilities. Will be responsible for working with the impacted customer and also all internal departments to meet the committed delivery date.
The Main Responsibilities
Leader of larger scale like for like conversions, or product migrations for one "parent" order path.
Direct customer contact to obtain order details, schedule milestones and review impacts. Able to interpret technical requirements and appropriately inform customer of service or technical requirement changes.
Liaison between departments, managing any associated escalations, primary point of contact for customer, and facilitator of information to sales teams.
Provides timely written status updates, sets appropriate jeopardy status, and engages appropriate resources to overcome obstacles which impede order progress.
Manages a work queue of orders, meets metric performance for all tasks, and completes order life cycle with accuracy.
Reviews and provides feedback for method of procedure and other documents and templates for continuous improvement.
Participates and provides training and job shadowing support to peers through: OJT, classroom training, and job aides.
What We Look For in a Candidate
Required:
Assoc degree or equivalent education and relevant experience. 3-7 years related experience in specific area or equivalent.
Must have keen attention to detail. Must be self-directed, understand the requirements and take the initiative to complete tasks or assignments with little or no direction
Excellent interpersonal, verbal and written communication skills
Demonstrated ability to direct the work of other functional organizations
Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
Team player with a great passion to succeed
Must work effectively under pressure; organizing multiple tasks and projects in fast-paced environment.
Preferred Qualifications:
Associate Degree or equivalent experience in Project/Business Management, Telecommunications, Operations, Technology or related field.
Experience in working in a fast-paced environment and dealing with ambiguity.
CenturyLink
Monroe, LA
CenturyLink, Inc. provides various communications services to residential, business, wholesale, and governmental customers in the United States and internationally. The company operates in two segments, Business and Consumer. It offers VPN data network services; Ethernet services; Internet protocol (IP) services; facilities-based Prism TV service, as well as satellite digital television services; CDN services; and Vyvx broadcast services. The company also provides broadband services, which allow customers to connect to the Internet through their existing telephone lines or fiber-optic cables; private line services for transmission of data between sites; wavelength services; and colocation and data center services, such as hosting, cloud, and managed solutions. In addition, it offers network management, installation and maintenance of data equipment, and building of fiber-optic broadband networks; professional services; and network security services, as well as sells equipment.
Further, the company offers voice services; voice over IP services; and managed services comprising network, hosting, cloud, and information technology services, as well as leases and subleases space in its office buildings, warehouses, and other properties. As of December 31, 2018, it served approximately 4.8 million broadband subscribers. CenturyLink, Inc. was founded in 1968 and is based in Monroe, Louisiana.
-
IndustryTelecommunications
-
No. of Employees45, 000
-
Website
-
Jobs Posted769
