Job Description

The Sr. Specialist Logistics position job could be any of the following shifts; 1st, 2nd, 3rd shifts, weekends and holidays depending on business needs. The position will begin with cohort training in a team/group environment!

This job will lead customer transportation requirements by assuring prompt and courteous handling of customer inquiries and problems and coordinate resolution with transportation personnel to meet customer needs! It is important in this position to accurately document shipment movement and maintain customer correspondence and record files.

Accountabilities

Anticipate and exceed expectations by connecting with both internal and external customers, deliver high-quality products and services, identify customer requirements for equipment supply, coordinate efforts to meet these needs, and review and update customer records
Communicate clearly and persuasively by assuring prompt and courteous handling of customer service inquiries and problems, coordinate resolutions with transportation personnel to meet customer needs, and explain technical information concerning value-added services and procedures in non-technical terms
Initiate quality processes by documenting customer issues, generating customer requested reports, verifying and documenting accessorial events, and maintaining systematic files of forms, correspondence and records
Facilitate record maintenance, complete all required reports detailing service performance, and maintain regular contact with various modes of transportation to assure proper handling of all shipments
Develop recommendations that allow for continuous improvement and increased productivity in the work area, and lead the problem resolution process for customers
Take a proactive, analytical approach to identify and solve problems, develop and implement plans to promote growth and profitability, manage risk, and establish alternative solutions for recurring issues in customer transportation plans
Set and achieve both team and individual performance standards to meet expectations and demonstrate drive and accountability
Perform other duties as assigned

Qualifications

Required

A high school diploma or Graduate Equivalency Diploma (GED)
Intermediate Microsoft Office (Excel, PowerPoint, Word) skills
Able to to simultaneously work in multiple computer systems
Able to communicate clearly in written and verbal form in English
Analytical and detail oriented
1 year of work experience in Customer Service

Preferred

A Bachelor's degree
Experience in workflow and process improvement
Experience in the trucking or transportation industry
Able to simultaneously work in multiple computer systems
Advanced verbal and written communication skills in Spanish

Physical Requirements

Able to remain sitting for more than one-half of every work day with an opportunity to periodically change position for comfort
While performing the responsibilities of the job, the employee will spend extended hours in front of a computer screen
The person in this position frequently communicates with customers and coworkers in person or by telephone

Work Conditions

Benefit information can be found under the Benefits section on up.jobs (https://up.jobs/why/benefits/index.htm)
18 years of age or older
Authorized to work in the United States without company sponsorship
Must be available to work 1st, 2nd, 3rd shifts, weekends and holidays depending on business needs.