Customer Service Representative
Posted on: 21 Nov 2021
Richardson, TX
Job Description
Principal Responsibilities:
May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
Maintains and updates electronic and/or hard copy records as required.
Other duties as assigned.
Job Level Specifications:
Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
Completes complex assignments requiring significant judgment, initiative and problem solving skills.
Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.
Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.
Work Experience:
Typically requires a minimum of five years of related experience.
Education and Certification(s):
High School Diploma or equivalent
Distinguishing Characteristics:
Must have computer, email, phone, communication and problem solving skills.
Must be able to multi-task and work in a fast paced environment.
May require fluency in more than one language.
Avnet
Phoenix, AZ
Avnet, Inc., a technology solutions company, distributes electronic components worldwide. The company operates through two segments, Electronic Components and Premier Farnell. The Electronic Components segment markets and sells semiconductors; electronic components, including interconnect, passive, and electromechanical devices; and other integrated components from electronic component manufacturers.
It also offers design chain support that provides engineers with technical design solutions; engineering and technical resources to support product design, bill of materials development, and technical education and training; and supply chain solutions that provide support and logistical services to original equipment manufacturers, electronic manufacturing service providers, and electronic component manufacturers. In addition, this segment provides integrated solutions, such as technical design, integration, and assembly of embedded products, systems, and solutions primarily for industrial applications, as well as for intelligent embedded and innovative display solutions comprising touch and passive displays.
Further, it develops and manufactures standard board and industrial subsystems, and application-specific devices that enable it to produce systems tailored to specific customer requirements. This segment serves various markets, including automotive, medical, defense, and aerospace. The Premier Farnell segment distributes kits, tools, and electronic and industrial automation components to engineers and entrepreneurs. Avnet, Inc. was founded in 1921 and is headquartered in Phoenix, Arizona.
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IndustryInformation Technology
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No. of Employees15, 400
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Website
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Jobs Posted286
