Job Description

Key Responsibilities:

Gathers information from multiple sources according to company guidelines, in order to perform underwriting analysis. May require gathering verbal information or data through reports or other electronic means.

Reviews individual risks for acceptability and handles those within authority based on company underwriting guidelines and standards. Underwriting analysis requires review of total relationship using all available information related to the book of business.

Manages workflow and intricacies of underwriting large volume of assigned work, utilizing company tools and systems. Ensures file handling quality and workflow efficiency. May manage larger, more complex work that requires working with and through others to meet overall project timelines and maximize workflow. May assist in managing work inventories within the unit.

Accepts, modifies or rejects new business and renewals based on a review of business. Makes account-based decisions based on policyholder's tenure, number of accounts, claims history, long-term performance indicators and adheres to filed rating plans. Decisions at this level may require review of additional variables, using agency relationships, inspection reports and evaluation of exceptions. Reviews for acceptability and handles those within authority using company underwriting guidelines and standards.

Plans completion of assignments to meet agreed upon timelines and service level agreements.

Proactively consults with agents and internal partners to resolve business issues and projects of moderate complexity requiring more discernment or robust solutions. Understands organizational capabilities and opportunities to drive maximum value of relationships. Identifies and drives opportunities for business development.

Communicates with agents and other internal and external business partners by requesting and providing requested information.

Strengthens agency relationships through regular contact on underwriting matters, promoting profit and new business growth, renewal retention and service capabilities. May participate in the review and analysis of agency performance.

Responds to requests from agents and underwriting staff with resolution within established time and service standards in order to facilitate and expedite service needs. Routes calls and higher level issues to appropriate individuals. May handle advanced customer service issues.

Educates internal and external partners on underwriting process, practice and tools. Helps train less experienced underwriting staff. May participate in training development or delivery as a subject matter authority.