Help Desk Agent
Posted on: 18 Nov 2021
Bartlesville, OK
Job Description
DESCRIPTION
The Help Desk Agent will provide professional and courteous customer service to Phillips 66 Marketers and Dealers in regard to their Network connectivity and credit card acceptance, Fuel Allocations and Supply Management, and Extranet Support. The Help Desk Agent Level 1 position requires 24/7 availability, and the ability to provide customers with timely, accurate and efficient technical support.
Responsibilities May Include:
Responding to customer inquiries via phone, IM, online networks, and/or email, troubleshooting and resolving issues with credit card processing.
Troubleshooting and Point-Of-Sale hardware, software and/or network connectivity issues.
Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM).
Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System.
Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation.
Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service, productivity and quality standards.
Maintain technical proficiency in all software, hardware and web-based software and platforms assigned and applicable to the role.
Supporting Marketer/Dealer requests regarding Phillips 66 extranet sites (Bizlink / Lubestream).
REQUIRED QUALIFICATIONS:
Legally authorized to work in the job posting country
High School Diploma or GED equivalent
Willing and able to be available for any current shift, including overnight (8pm to 8am), evenings, weekends, and holidays
PREFERRED QUALIFICATIONS:
Marketing business insight
Familiarity with EPOS equipment
Demonstrated ability to effectively work within a team environment
1 or more years of Information Systems Help Desk / Support experience
Knowledge of communication devices/methods such as Broadband, VSAT, and DSL
Access to and knowledge of downstream systems which interface with the Credit Card System
Intermediate knowledge of all Microsoft Office software applications
Intermediate knowledge of computer, DSL and VSAT hardware
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to learn other software and web-based applications per the requirements of this role
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and computer products
Ability to write professional reports, business correspondence and procedure manuals
Ability to effectively present detailed information and respond to questions from groups of managers, clients, and/or customers
Excellent interpersonal and communication skills
Phillips 66
Houston, TX
Phillips 66 operates as an energy manufacturing and logistics company. It operates through four segments: Midstream, Chemicals, Refining, and Marketing and Specialties (M&S). The Midstream segment transports crude oil and other feedstocks; delivers refined products to market; provides terminaling and storage services for crude oil and petroleum products; transports, stores, fractionates, exports, and markets natural gas liquids; provides other fee-based processing services; and gathers, processes, transports, and markets natural gas.
The Chemicals segment manufactures and markets ethylene and other olefin products; aromatics and styrenics products, such as benzene, cyclohexane, styrene, and polystyrene; and various specialty chemical products, including organosulfur chemicals, solvents, catalysts, and chemicals used in drilling and mining. The Refining segment refines crude oil and other feedstocks into petroleum products comprising gasolines, distillates, and aviation fuels at 13 refineries primarily in the United States and Europe.
The M&S segment purchases for resale and markets refined petroleum products consisting of gasolines, distillates, and aviation fuels primarily in the United States and Europe. It also manufactures and sells specialty products, such as petroleum coke products, waxes, solvents, and polypropylene. In addition, this segment generates electricity and provides merchant power into the Texas market. Phillips 66 was founded in 1875 and is headquartered in Houston, Texas.
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IndustryOil and Gas
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No. of Employees14,200
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Website
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Jobs Posted154
