Branch Manager
Posted on: 18 Nov 2021
Chicago, IL
Job Description
The Branch Manager SAFE Act is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to grow sales and client base in coordination with the consumer sales team. The overall objective of this role is to grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.
Responsibilities:
Administer branch sales, service, control and management of human resources
Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service
Execute planning and budgeting activities to ensure branch annual goals are met
Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to all staff
Monitor performance to ensure branch metrics are met and appropriate action plans are in place to enhance customer satisfaction
Oversee branch controls and compliance, to effectively manage risk and ensure positive internal audit ratings
Identify training needs, identify career progression opportunities and partner with staff to create professional development plans as well as perform supervisory duties including performance evaluations, compensation, hiring, disciplinary actions and terminations
Lead the recruitment/selection of staff across sales and operations roles within the branch and onboarding
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
5-8 years of relevant experience required
Previous experience in banking or financial industry preferred
Proven experience managing teams
Consistently demonstrates clear and concise written and verbal communication skills
Consistently demonstrates analytic skills
Education:
Bachelor's Degree/University degree or equivalent experience
Citibank
New York, New York
Citigroup Inc., a diversified financial services holding company, provides various financial products and services for consumers, corporations, governments, and institutions in North America, Latin America, Asia, Europe, the Middle East, and Africa. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services.
It also provides various banking, credit card lending, and investment services through a network of local branches, offices, and electronic delivery systems. The ICG segment provides wholesale banking products and services, including fixed income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed income research, corporate and consumer loans, investment banking and advisory services, private banking, cash management, trade finance, and securities services to corporate, institutional, public sector, and high-net-worth clients. As of December 31, 2018, it operated 2,410 branches in the United States, Mexico, and Asia. Citigroup Inc. was founded in 1812 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees203,000
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Website
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Jobs Posted4475
