Responsibilities:
Manages, handles and resolves a variety of express, core and total loss claims with a focus on total loss across Liberty Mutual and Safeco brands.
Evaluates liability, coverage and settles claims within prescribed procedures and authority.
Available for immediate assignment changes to provide assistance in regional capacity challenges with the goal of reducing volatility and overflow in claims offices.
Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims and refers tasks to auxiliary resources as necessary.
Responds to various written and telephone inquiries including status reports.
May ensure adequacy of reserves, confirm or deny coverage and liability and advises policyholders and claimants as to proper course of action.
Uses internet resources and Liberty Mutual contracted vendors for pricing and/or validation of inventoried items.
Negotiates settlements within prescribed authority and explains denials to policyholders and claimants.
Makes effective use of loss management techniques.
Negotiates settlements with claimants, attorneys.
Arranges for expert inspections involving third party or potential fraud actions as needed.
Updates files and provides comprehensive reports as required. Identifies and recommends referral of potentially fraudulent claims to the SIU.
Boston, MA
Liberty Mutual Group, Inc., through its subsidiaries, provides insurance products and services for individuals, families, and businesses. It offers personal insurance for private passenger automobiles, homeowners, and other property and casualty insurance products; life insurance and annuities; term and permanent life insurance products and services; and specialty and commercial insurance products, including casualty, marine, construction, energy, directors and officers, trade credit, professional liability, aviation, property, and crisis management.
The company also provides property and casualty insurance products and services that include business owner’s policy and packages, commercial auto insurance, equipment breakdown insurance, excess liability insurance, general liability insurance, inland marine insurance, property insurance, reinsurance, specialty programs, surety bonds, third-party administration, umbrella insurance, employee benefits, and workers compensation insurance.
It serves agriculture, farm, building maintenance, construction, education, energy, financial services, food and beverage manufacturers, healthcare, hospitality, manufacturing, public entities, printing and publishing, real estate, religious organizations, restaurants, retail, transportation, and wholesale industries. In addition, the company provides risk control and claim services.
It offers its products online and through agents worldwide. Liberty Mutual Group, Inc. was incorporated in 1912 and is based in Boston, Massachusetts with additional offices worldwide. It also has operations in Latin America, Europe, and the Asia Pacific. Liberty Mutual Group, Inc. operates as a subsidiary of LMHC Massachusetts Holdings, Inc.