Job Description

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.  Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

This position sits within the Customer 360, Enterprise Digital and Data Solutions team.

The team is focused on enabling the best customer experience everyday through a differentiated set of products and services. A key part to accomplishing this vision, is knowing your customers (individuals or businesses) and having a holistic understanding of that customer. Customer 360 is an AXP-wide capability that provides a global enterprise view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This will fundamentally reshape our ecosystem and the way we engage with our customers by leveraging Amex internal/external data assets, world-class machine learning algorithms and Big Data environment.

An ideal candidate will be interested in product management & ownership, channel delivery, data insights and analytics and emerging database technologies. The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment.

Job Responsibilities:

A successful candidate will be an integral part of the team and will be responsible for supporting and executing differentiated long-term Customer 360 product strategies to support American Express multi-channel experiences, providing thought leadership to maximize the usage of best in class technologies.

As a Product Analyst/Owner you will:

Possess excellent organizational skills including attention to detail, handling and prioritization multiple priorities, managing tight timelines
Strong work ethic with a global mindset
Represent the team in development processes to gather new requirements, understand dependencies and impact, clarify the team capacity and timelines, and provide project status updates. 
Ability to work independently and within a team; good communication skills with a "can do" attitude toward creative problem solving
Participate in Agile product development activities (Lean, SAFe, Kanban) including writing and refining features and user stories, documenting customer and technical flows, and validating software functionality.
Maintain a record of roadmap and execution strategies with the team by understanding the dependency, timeline, and prioritization and working & communicating closely with stakeholders.
Support delivery of key projects
Be a passionate advocate for customers enabling our other product teams to meet their needs more readily
Assist in defining and tracking metrics and KPIs we will use to measure the success of the features the team builds
Work closely with scrum team(s)

2+ years experience as a technical product manager/owner or project management.  
You have delivered projects that have shown proven impact for your business.
You have good instincts with deep analytical thinking to focus on the things that matter most, leveraging data to make informed decisions.
You are excited about building products in a rapidly changing landscape.
You can distill complex information into easy-to-understand concepts. 
You consider the user in everything you do and love partnering with others to turn a vision into reality.
You are a creative thinker able to re-envision existing processes to support new product development and product improvements.
You are an excellent communicator, comfortable working with multiple stakeholders.
Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus.