User Researcher
Posted on: 17 Nov 2021
Springfield, MA
Job Description
Key Responsibilities
User Research
Scope, plan and execute user research, including helping to frame key questions, create research plans, conduct research, and synthesize findings into meaningful, actionable insights.
Contribute towards management of the CSAT survey for enterprise; ensuring analysis to synthesize findings into actionable insights
Create professional-level deliverables (such as employee journey maps/workflows, empathy maps, personas, behavioral models) that clearly and persuasively communicate the research strategy findings, and reasoning behind it.
Design Thinking
Plan and facilitate design thinking workshops – from defining opportunities, mapping existing and future journeys as well as facilitating ideation, design, prototyping and usability testing sessions (when needed)
Design and develop customer centric propositions across the key employee stages – onboard, engage & retain – aiming to create frictionless and delightful employee experience
Collaboratively work on solution concepts keeping the user journey in mind
What Success Looks Like:
Experienced as a facilitator (e.g., gathering requirements, research sessions, workshops)
Experienced in user research cycle (planning, execution, analysis)
Execute effectively on different phases of the research in an independent manner guiding team members on the best practices
Strong communication skills with ability to articulate and optimize design based on the value to the user and the business
Represent the Employee Technology User Design Team with senior leaders effectively
Ability to switch between sketching concepts, updating flows or polishing the designs that represent the big-thinking work
Demonstrates genuine interest by continuous learning
Applies data and measurement to the design process
Demonstrates broad UX experience, including increasing design impact and influence across organization
Ability to design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelines
Comfortable working with technical and business teams.
Comfortable working as a solo-designer, team member, or team lead
Basic Qualifications
Bachelor’s degree in design or user research related discipline is required
5+ years of experience in leading design thinking/research projects – from strategy to execution, including planning, conducting, and communicating the findings from user research for products and services. Familiar with a variety of user methods
Experience planning and leading in-depth interviews and facilitating cross-functional workshops
Experience interpreting quantitative and qualitative user research at all stages of product development to identify areas of opportunity, both quick wins and long-term initiatives
Passionate for learning new software design technologies and trends
Preferred Qualifications
7+ years of experience in leading design thinking/research projects
Experience leading design thinking/research projects within a large enterprise
Experience integrating design thinking/research into information technology teams
Experience coaching other researchers
MassMutual
Springfield, MA
MassMutual was founded on May 15, 1851. And from the beginning, we’ve had a single purpose: to help people secure their future and protect the ones they love. More than 160 years later, that commitment remains our guiding principle. It’s behind everything we do and every decision we make. It’s how we continue to deliver products and services to help our policyowners and customers achieve their financial goals, and protect those who matter most.
MassMutual is a mutual company. That means we don’t have shareholders. Instead, our members and participating policy owners are often described as sharing in our ownership. This generally means that, if you’re insured under one of MassMutual’s individual, participating whole life insurance policies, for example, you are a member entitled to vote for our Board of Directors. And if you own that participating policy, you may be eligible to share in any dividends we may declare.
As a mutual company, we operate for the benefit of our members and participating policyowners. We manage the company with a focus on their long-term interests and are not subject to the expectations of Wall Street analysts or stockholders. Throughout our history, this focus on the long-term has helped us provide financial and retirement security to millions of people. And while they're not guaranteed, we've consistently paid dividends to eligible participating policyowners since the 1860s. Our success is reflected in our financial strength ratings1, which are among the highest of any company in any industry.
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IndustryInsurance
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No. of Employees7,000
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Website
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Jobs Posted224
