HP Inc.

Technical Support Engineer

Posted on: 16 Nov 2021

Alpharetta, GA

Job Description

Responsibilities:

Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design.
Occasionally responsible for providing a detailed technical design for enterprise solutions.
Understands a broad spectrum of HP technology in order to provide part or all of a detailed technical design which meets customer requirements.
Often leads small to medium technical projects.
Works with and under the direction of the Project/Technical Manager and with customer nominated representatives.
Liaises with Solutions Architect as appropriate.
Provides technical support and input on the application of technology to a defined business segment.
Provides advice on solution and integration opportunities to defined segments.
Provides technical leadership on specific integration activities that are part of an engagement.
Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.
Communicates across client community, and is viewed as adding value.
Demonstrates execution of the HP strategy.
Contributes to knowledge tools and communities, and ensures project learnings are documented and shared.
Role models Knowledge sharing and re-use within practice or profession.
Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.
Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc.
Participates in the selling process in C&I and works with sales/principals on pre- sales activities.

Education and Experience Required:

1 to 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).

Knowledge and Skills:

Has mastered at least one technical discipline with strong knowledge in at least three major technology areas.
Possesses advanced level of technical, or functional knowledge.
Has ability to perform/drive resolution of problems on combinations and interactions of products.
Ability to apply technology and consulting to solve a client business problem.
Able to communicate and present complex issues with assurance and confidence. Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing.
Ability to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements.
Owns and produces customer documentation. Ability to translate technical details into concise and easy to understand written form. Ability to write relevant components of a proposal document (e.g. answer specific RFP questions). Ability to translate verbal requirements from face to face client meetings into requirements documents, statements of work, and proposals.
Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate. From the requirements, able to develop a high level design or plan, and then estimate the amount of effort required to deliver. Able to advise the engagement owner about the risks associated with this work package.
Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.

HP Inc.

Palo Alto, CA

HP Inc. provides personal computing and other access devices, imaging and printing products, and related technologies, solutions, and services in the United States and internationally. The company operates through three segments: Personal Systems, Printing, and Corporate Investments. The Personal Systems segment offers commercial and consumer desktop and notebook personal computers, workstations, thin clients, commercial mobility devices, retail point-of-sale systems, displays and other related accessories, software, support, and services.

The Printing segment provides consumer and commercial printer hardware, supplies, solutions, and services, as well as scanning devices. The Corporate Investments segment includes HP Labs and business incubation projects. It serves individual consumers, small- and medium-sized businesses, and large enterprises, including customers in the government, health, and education sectors. HP Inc. has a strategic alliance with Siemens AG; and collaboration with SmileDirectClub. The company was formerly known as Hewlett-Packard Company and changed its name to HP Inc. in October 2015. HP Inc. was founded in 1939 and is headquartered in Palo Alto, California.

  • Industry
    Information Technology
  • No. of Employees
    55,000
  • Jobs Posted
    361

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