Encompass Administrator
Posted on: 14 Nov 2021
San Francisco, CA
Job Description
Position Summary:
The Encompass Technical Administrator works as part of a delivery team to evaluate the business processes, data integrity, and compliance issues as they relate to the loan origination systems. Including configuration and customizations to the LOS platform to support our various business initiatives and daily operations. This position requires in-depth knowledge of the loan origination process and the job functions of operational roles that participate in that process.
Essential Functions and Responsibilities:
Provide technical direction and support in the development of processes and workflows in the use of Encompass360. Responsible for analysis, planning, testing, and implementation of projects and tasks.
Build, test and implement new system enhancements such as business rules, custom input forms, workflows, and third-party integrations through advanced coding.
Manage Encompass enhancements through testing of new functionality, deployment, and communication to users.
Monitor Encompass version updates and address system configuration updates.
Provide solutions for internal support issues by troubleshooting and resolving issues in a timely manner and escalating as needed.
Understand the definitions and configuration of company's Encompass settings.
Ensure effective change management and document configuration.
Train business units on new features.
Maintain user access rights.
Create and maintain Encompass reports
Additional related duties may be assigned, as required.
Education and/or Experience:
3+ years of Encompass Administration experience.
Experience utilizing VB.net to support advanced coding for business rules
Experience utilizing VB.net or C# to support custom input forms.
Experience using and administering Encompass Banker’s Edition and the Ellie Mae Connect family of products.
Knowledge of Encompass functionality and ability to coach end-users on how to utilize it effectively.
Experience working in an Agile/Scrum development process.
Experience in configuration of all areas of Encompass settings including personas, user groups, eFolder, loan templates, reports, input form builder, and all types of business rules.
Strong understanding of the loan lifecycle.
Certification in Encompass Administration or similar course work.
Experience successfully working remotely and/or with geographically dispersed teams.
Mortgage industry and/or Financial Services experience is a plus.
Knowledge, Skills, and Abilities:
Ability to analyze problems and respond quickly in a fast-paced, demanding environment.
Multi-tasking capabilities.
Ability to manage help desk tickets and user issues.
Strong communication skills and customer service.
Demonstrates a professional and cooperative attitude.
Microsoft Excel functions like formulas, pivot tables, and macros.
Must have a positive attitude, work well under pressure and be a team player.
Ability to prioritize work to meet project deadlines.
Effective listening and critical thinking skills.
Ability to work independently and within a team environment.
Strong problem-solving skills with attention to detail.
Ability to maintain a flexible work schedule, including evening and weekend work when needed.
Home Point Financial
Ann Arbor, MI
Homepoint is a national multi-channel mortgage originator and servicer. The company brings an innovative approach to lending, focusing on speed, quality and consistency for customers and partners. Uniquely, Homepoint retains over 95% of originated loans for in-house servicing, a cornerstone to its Customer for Life approach. The company was founded in 2015 and headquartered in Ann Arbor, Michigan. For more Information visit homepoint.com
We’re on a mission to create financially healthy, happy homeowners. While the business of mortgages involves rates, products, dollars, and data, it's really about people. Behind every mortgage is a person, a family, a dream.
We’re here to support people at each stage of the homeownership journey—from the borrowers who represent our customer base, to the mortgage brokers and correspondent partners who count on us to help grow their businesses, to our associates who care for our all of our customers, and each other.
We believe that homeownership enriches lives and strengthens communities. Approached correctly, owning a home is about much more than just a roof over your head—it’s a crucial point in the path towards broader financial well-being.
Our growth has been fast, but also thoughtful. We continuously invest in our partners, our technology and our people to create an exceptional homebuying and homeownership experience. We pride ourselves on driving success for our customers, our partners and our associates across all economic cycles.
In just five years, we have grown to become the third-largest wholesale lender and 10th-largest non-bank lender in the country. We have over 300,000 customers and a nationwide network in excess of 5,500 partners.
We are part of—not apart from—the communities we serve and the world we share. Underscoring this point, we founded the Homepoint Foundation in 2020 to empower individuals to achieve their dreams through investment, education and support.
We’re focused on helping to build a mortgage industry that is more inclusive and diverse, more prosperous, and full of opportunity for aspiring professionals who want to thrive in a meaningful career.
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IndustryReal Estate Services
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No. of Employees2,500 +
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Jobs Posted76
