Senior Data Scientist - Speech Analytics
Posted on: 13 Nov 2021
Chevy Chase View, MD
Job Description
As a Senior Data Scientist for our Speech Analytics area, you will serve as a technical and thought leader on our diverse and highly skilled team. You will design and develop inventive solutions to drive superior customer experience through enabling proactive & personalized interactions across voice and digital channels. You’ll be part of a team supporting a high-priority initiative to improve the overall customer experience and operational efficiency for voice and digital interactions. You’ll synthesize large structured and unstructured datasets and solve complex problems using advanced Machine Learning, Deep Learning, Natural Language Processing (NLP) and Statistical Modeling. You’ll work in a highly collaborative, team environment, guiding and mentoring junior data scientists and collaborating with multiple stakeholders. You will assist management in the communication of insights and the implementation of impactful data science solutions across the organization.
Expected Qualifications:
Advanced degree in a quantitative discipline, such as statistics, data science, computer science, mathematics, engineering, physics, etc.
4+ years of experience in designing, developing, evaluating, and deploying predictive modeling, machine learning, advanced analytics
Deep understanding and experience with advanced statistics and modern machine learning predictive techniques, including GLMs, decision trees, forests, boosted ensembles, neural networks, deep learning, and graph analytics.
Superior coding skills using common data science tools, including Python (strongly preferred), R, Linux/Unix command line and shell scripting.
Excellent skill and significant experience in data processing using SQL, Hive, Impala, Spark, or equivalent querying language
Strong experience with distributed storage and big data computing technology, such as AWS, Hadoop, or Spark
Excellent communication skills and experience in working with stakeholders
Passion for extracting hidden insights and building machine learning systems that enhance business outcomes
Preferred Qualifications:
Deep understanding and experience with NLP and Deep Learning techniques.
Extensive experience in analyzing customer speech & interaction data to drive strategic initiatives
Experience with a customer facing products/services environment
Experience in Insurance industry
To ensure our associates receive the training and support needed to excel and thrive, associates hired for this position are generally required to work at the GEICO building during their orientation period. GEICO follows federal and state guidance and legal requirements regarding measures designed to limit the spread of COVID-19, including masking and social distancing. Measures may vary by GEICO location.
Benefits:
As a full-time Senior Data Scientist, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
Premier Medical, Dental and Vision Insurance with no waiting period**
Paid Vacation, Sick and Parental Leave
401(k) Plan with Profit Sharing
Tuition Reimbursement
Paid Training and Licensures
GEICO
Chevy Chase, MD
GEICO At A Glance
Want to find out just how many customers we serve? Interested in seeing proof of GEICO's financial strength? Just want to know what the heck GEICO stands for? You've come to the right place. Peruse the facts and figures here to find out everything you've ever wanted to know about GEICO corporate operations.
What does GEICO stand for?
Government Employees Insurance Company. Puzzled, are you? Well, the name goes back to the beginnings of the company. Founder Leo Goodwin first targeted a customer base of U.S. government employees and military personnel. Today, of course, the company has grown to provide insurance to a wide range of customers, whether they're employed by Uncle Sam or the private sector.
How many customers does GEICO serve?
More than 17 million auto policies in force and growing
GEICO insures more than 28 million vehicles
Just The Stats On GEICO
Tony Nicely, Executive Chairman
Bill Roberts, Vice Chairman
Todd Combs, President and CEO
Second-largest private passenger auto insurer in the United States (A.M. Best)
One of the fastest-growing major auto insurers in the U.S.
Employs more than 40,000 associates
Maintains 17 major offices around the country
Provides 24-hour service, seven days a week, 365 days a year
Seven affiliated companies to meet insurance needs of drivers
What's the connection with Berkshire Hathaway?
In 1996, GEICO became a wholly owned subsidiary of Berkshire Hathaway, headed by Warren Buffett, one of the country's most successful investors. For the past several years, Fortune magazine has named Berkshire's property-casualty insurance operation the most admired in the country.
Who vouches for GEICO's financial strength?
Government Employees Insurance Company (GEICO) and its affiliate companies (GEICO General Insurance Company, GEICO Indemnity Company, GEICO Casualty Company, GEICO Advantage Insurance Company, GEICO Choice Insurance Company, GEICO County Mutual, and GEICO Secure Insurance Company) enjoy high ratings in the industry for financial strength and claims-paying ability:
AA+ rating from Standard and Poor's
Aa1 from Moody's
A++ from A. M. Best
When and where to reach GEICO?
Contact us 24 hours a day, seven days a week, 365 days a year
www.geico.com
(800) 841-3000
Corporate headquarters:
5260 Western Avenue, Chevy Chase, Md. 20815
Mailing address:
One GEICO Plaza, Washington, D.C. 20076
Regional offices:
Buffalo, New York
Dallas, Texas
Fredericksburg, Virginia
Lakeland, Florida
Macon, Georgia
San Diego, California
Tucson, Arizona
Virginia Beach, Virginia
Woodbury, New York
Service centers:
Honolulu, Hawaii
Indianapolis, Indiana
Kansas City, Kansas
Iowa City, Iowa
Claims centers:
Houston, Texas
Marlton, New Jersey
Seattle, Washington
What does GEICO offer our men and women in uniform?
Since its founding in 1936, GEICO has worked to offer members of the U.S. military the most affordable insurance options. We continue to recognize the troops' important service to our country with special discount programs and service options, whether they are deployed domestically or abroad, in peacetime, or in times of conflict. GEICO is always committed to providing members of the military the service and respect that they deserve.
Does GEICO offer more than car insurance?
Indeed! In addition to auto insurance, GEICO can help you with:
Motorcycle, ATV, RV, and Boat insurance
Homeowners, Renters, Condo, Co-op, and Mobile Home insurance
Personal Umbrella Protection
Life insurance
Flood insurance
Overseas insurance
Business Owners Policy
Professional Liability insurance
General Liability insurance
Commercial Auto insurance
Collector Car insurance
Identity Protection
Jewelry insurance
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IndustryInsurance
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No. of Employees40,000+
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Website
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Jobs Posted34
