Job Description

What you'll do...

H&R Block, the world’s leader in tax preparation services, is looking for a Director of Product Management – Client Experience to join the Marketing & Experience team. This position is located at our corporate headquarters, in the premier downtown Power & Light District of Kansas City, where everything is either steps or a streetcar ride away. Join us as we create superior digital experiences for our clients by knowing and predicting their needs while delivering unparalleled support and transparency.
This role works with cross-functional teams and a highly engaged leadership team to design and develop solutions across our Small Business, Financial Services, and consumer tax businesses.

The Client Experience Organization is looking for a Director of Product Management, Client Experience who will lead the creation, improvement and growth of our client digital experiences. You will help define and execute the product vision and strategy, handle the end-to-end lifecycle of a product, and help identify market opportunities. You will define and execute a detailed roadmap and product priorities based on a solid understanding of consumer needs, insights driven by data-driven findings.

You will be a leader for our most high-profile client experiences within our transformation. You effectively prioritize resources appropriately to achieve business objectives. Leading through influence, you will partner with executives across multiple functions to develop a cohesive product strategy, product roadmap, and ensure successful business outcomes. Above all, you will embody the principals of product management while being a constant champion for our clients.

In this role, you’ll be expected to demonstrate proficiency in four key areas:

Human Centered 

You’ll deeply immerse yourself in knowing your client(s) by employing empathy to define broad-scale solutions that provide efficient and effective experiences for clients
You’ll model adaptability by encouraging continuous evolution to product strategy in light of industry trends, emerging solutions, new insights and changing customer and business needs

Business Focused 

You’ll deeply learn the financial drivers, externalities, and points of leverage within your domain to identify new products or product enhancements that drive value for HR Block
You’ll promote a culture anchored in data, used to instrument products, validate outcomes, drive insights, and manage the business both tactically and strategically

Technology Driven

You’ll be responsible for fostering a strong agile discipline and inspiring teams to continuously improve delivery evidenced through key agility metrics
You’ll partner with Technology leaders to influence end-state architecture and drive secure, resilient, performant and scalable technology solutions that solve material customer and business problems
You’ll govern the responsible and efficient application of technology resources by assessing opportunities for reusing existing solutions, clearly defining minimum viable products, and always building with extensibility in mind

Transformational Leadership 

You’ll establish a long-term product portfolio strategy, informed by customer and business needs, and partner with leaders and stakeholders to regularly drive alignment, secure resources and overcome impediments
You’ll attract, grow, empower, and inspire top product talent as they develop and deliver on their local product strategy in an iterative, outcome-focused and well-managed way

What you'll bring to the team...

8+ years experience in product management roles
5+ years experience building and managing high performing teams
5+ years leading cross-functional teams
Outstanding written/oral, organizational, data analytical skills, and attention to detail
Ability to build product deliverables such as wireframes, prototypes, and requirements specifications
Experience managing priorities with third party vendors and key partners. Comfortable making build versus buy recommendations based on industry knowledge
BA/BS degree required, MBA preferred