Job Description

Job Summary:

Under general supervision, the Regional Service Manager is the liaison between Customer Experience and Operations. Responsible for providing communication, problem solving, and service implementation plans to ensure excellent customer service. Analyze equipment needs to ensure utilization of company and non-company assets are met for all parties involved. Handles higher complex situations with action planning, problem solving and decision-making abilities

Job Description:

Key Responsibilities:

Maintain and monitor equipment pools for both J.B. Hunt and/or non-company equipment. Ensure trailer and/or container pool utilization through various systems and calling shippers and receivers to validate availability and help fleet managers and drivers locate equipment so each has an assignment at all times.

Act as point of contact with sales and other internal teams regarding potential new business, maintaining existing J.B. Hunt business, and increase volume opportunities.

Assist in determination and provide service performance strategies where J.B. Hunt is not meeting service expectations of its customers.

Promptly communicate with operations teams to proactively resolve service issues and validate driver availability details to prevent potential delays.

Monitor inbound and outbound shipments assigned to markets and make any necessary decisions to meet service requirements.

Understand the customers in assigned markets and their flexibility/service requirements to prioritize service based on customer requirement, profitability, and visibility.

Manage available capacity to match freight volume.

Coordinate with Customer Experience Reps and/or appointment team on resetting freight based on rail and/or truck updates, missed appointments, etc. to protect service.

Mentor RSM Is to proficiency in their responsibilities and provide feedback to enable them to improve.

Monitor allocations and customer compliance and get to main root cause when not met.

Qualifications:

Minimum Qualifications:

High School Diploma/GED with 2-3 years of experience in the Transportation/Logistics industry.

Preferred Qualifications:

Bachelors Degree with 1 year of relevant professional experience or 4-5 years of experience in the Transportation/Logistics industry.

Ability to focus activities on developing and maintaining positive customer relationships.

Proven experience in establishing and maintain healthy working relationships with clients, vendors, and peers.

Experience in fostering strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

Ability to measure the quality and quantity of work effort for the purpose of improvement.

Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Ability to process information with high levels of accuracy.

Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Accurately analyze situations and reach productive decisions based on informed judgment.

Education:

Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required)

Work Experience:

Transportation/Logistics

Job Opening ID:

00420360 Regional Service Manager II (Open)

“This job description has been designed to indicate the general nature and level of work performed by

employees within this classification. It is not designed to contain or be interpreted as a comprehensive

inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.”