Essential Job Functions:
1. Strategic Campaign Development, Project Management and Execution
Develop multi-channel marketing strategies for driving cross sell effectiveness
Develop, build, manage and optimize marketing strategy and campaigns, including ad hoc and lifecycle messaging
Develop optimum deployment strategies and find new ways to exploit existing functionality (IVR, inserts, etc.)
Leverage propensity model and research findings to develop targeted segmentation criteria
Adhere to defined approval processes for all creative and list criteria
Ensure segmentation maximizes delivery, response, and visibility into performance
Seek opportunities to optimize existing lead base
Review/approve all creative prior to campaign deployment and ensure creative addresses the target audience and incorporates known best practices.
Recommend and execute creative/segmentation tests and continue to optimize
2. Analysis/Reporting
Analyze, and report on campaigns, leverage analysis to develop recommendations to improve performance against defined KPIs, and (for email) work with Marketo consultants to ensure we are exploiting appropriate functionality and features
Collaborate with Reporting and Analytics to build out expanded reporting capabilities
Forecast and report on each campaign. Provide bimonthly updates on campaign performance and present to senior leadership team.
Ensure results meet the forecasted outcomes in pre-negotiated or anticipated results
3. Administration / Management
Provide effective leadership, on-the-job training, policies and procedures, and/or professional development to ensure projects are completed in a timely fashion.
Provide effective performance feedback and coaching for direct report
Identify development plan for direct report
Track invoices for programs.
Track revenue from given initiatives and insure it is being attributed properly to the Partnership Marketing
Route all marketing materials and triage and resolve any issues
Maintain appropriate approval documentation for all marketing tactics
Develop (as needed) policy and procedure documentation
MINIMUM REQUIREMENTS:
Bachelor’s Degree - Marketing, Business Admin/relative field of study – additional equivalent experience may substitute for degree
5+ years of business/consumer marketing experience, strongly preferred within financial services industry
3+ years in the email channel
Strong consumer behavior, direct marketing, and/or segment management skills coupled with the ability to leverage research findings and apply to segmentation strategies
Proficiency in developing and presenting strategy plans and results to Senior Director level teams
Proficiency with marketing platform automation
Team player with a demonstrated ability to work with and develop relationships with multi-functional team
Demonstrated analytical skills
Excellent attention to detail
Comfort with working with a team that spans multiple locations
Wilmington, DE
Navient is a U.S. corporation based in Wilmington, Delaware, whose operations include servicing and collecting on student loans. Managing nearly $300 billion in student loans for more than 12 million debtors, the company was formed in 2014 by the split of Sallie Mae into two distinct entities, Sallie Mae Bank and Navient. Navient employs 6,000 individuals at offices across the U.S. As of 2018, Navient services 25% of student loans in the United States.
At Navient, our mission is to enhance the financial success of our customers by delivering innovative solutions and insights with compassion and personalized service.
We provide asset management and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels.
For our employees we offer an entrepreneurial environment, rich with opportunity and reward.
Through our annual employee engagement survey, we learn what is most important to our employees and strive to align our offerings and work settings accordingly.
Navient employees have the opportunity to shape their career through active participation in goal setting and regular performance reviews and career path discussions.
We are a service-oriented, fast growing company, and invite you to join our talented and diverse team.