Job Description

Job Summary

The IT Applications Analyst position will support our energy management system within the IT Energy Management Solutions (EMS) group. The Applications Analyst will work closely with real-time control centers, field engineers and electricians, and business departments to maintain accurate configurations and system modeling information within the energy management system. Responsibilities include the development, support, and quality control of energy management system screens, data points, Supervisory Control and Data Acquisition (SCADA) configurations, control logic, alarm configurations, energy accounting, and energy market network and financial system models. This position designs, documents, implements, and supports solutions for control center and related business requirements, system configuration procedures, and quality control processes. They also discover and analyze issues with energy management system configuration and data as well as SCADA communications and field equipment as necessary. 

Job Responsibilities

Supports computer systems, software applications, databases and tools. Analyzes error conditions, identifies potential causes of problems, utilizes root cause analysis techniques, and looks for multiple solutions and expedites resolution.
Identifies, implements, and maintains key performance and process metrics to evaluate the efficiency and effectiveness of processes, procedures and applications.
Designs, modifies, develops, implements, and tests system configurations.
Writes/reviews documentation to describe configuration processes, logic, and test plans. Writes/reviews manuals for users.
Designs, develops and maintains plans related to data integrity, system reliability, and consistency.  
Acts as a liaison between various groups, such as the field support teams, Database Administration, Network Support, and Computer Operations.
Develops implementation plans for individual or small group tasks and small to medium projects. Accountable for developing scope, estimation, and tracking time and resources expended on projects.
Perform on-call responsibilities as part of an on-call rotation.

This is a job family posting (Associate IT Applications Analyst/IT Applications Analyst/Sr IT Applications Analyst) and experience will be the determining factor.

Minimum Qualifications

Bachelor's degree in Computer Science, Management Information Systems, or related field (December 2021 graduates will be considered)
Strong technical understanding of application development practices and strong analytical skills 

Preferred Qualifications

2+ years of experience with application support  
.NET C# experience
Strong customer service skills to act as a liaison between IT and business client
Ability to present technical information to non-technical users both in small and large group
Ability to understand technical environments to support the energy management system 
Ability to collect and analyze data in order to figure out the root cause for issues
Knowledge of relational databases especially Microsoft SQL Server