Job Description

What You Do

• Demonstrate how to deliver the cafe customer experience by ensuring consistent, friendly, personal service and thoughtful recommendations, first by the example you set and second by the training on first-class service you deliver to the entire cafe team.
• Ensure a vibrant Cafe by delivering on our commitment to presentation and cleanliness.
• Review financials such as P&L, product mix, category sales, waste and gross margin reports in order to maximize our sales and profitability.
• Manage cafe inventory levels by following cafe ordering practices.
• Manage product quality, preparation and presentation standards.
• Develop the cafe team through engagement and coaching; work with team by providing feedback to assess and recommend talent for development in the store.
• Interview and hire baristas that will provide an optimal shopping experience for our customers.
• Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Ensure compliance to cafe standards as it pertains to safety, customer communications and all store operations.
• Communicate with your cafe team respectfully and in a timely manner on key issues and messages, creating a culture that demonstrates the values of the company.
• Work in the Cafe which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines).

Knowledge & Experience

• Solid cafe, food service or hospitality knowledge.
• Understand the cafe business and impact of ordering and sales upon results.
• Passionate about the cafe business and has excellent standards of service.
• Experience in managing and developing employees at all levels.
• Effective organization, planning and prioritization of workload.
• Able to delegate and work through others.
• Ability to communicate effectively and comfortably.
• Experience building collaborative and productive working relationships at all levels.
• Can empathize with and understand people.
• Deliver honest and constructive feedback.
• Can solve problems through good decision making and knows when to take partnership.
• At least two years of management experience, preferably in retail, food service or hospitality.
• Knowledge of food safety, regulations and standards.
 

Expected Behaviors

• Prioritize customer experience above all else.
• Achieve consistent results and profitability.
• Provide feedback, coaching and development ensuring a ready talent bench.
• Demonstrate collaboration and ability to adjust style to meet individual needs.
• Provide clear direction, monitor progress and provide appropriate feedback.
• Identify issues proactively and resolve appropriately.
• Make viable business decisions and connections for profitability based on the P&L.
• Motivate a team of people through engagement and focused dialogue.
• Open to feedback and can reflect on this insight to develop and grow.
• Comfortable with ambiguity.
• Remain discreet and unbiased.
• Show adaptability and work with a sense of urgency all the time.
• Self-aware and understand how your actions impact others.
• Does not hesitate to and can share difficult feedback comfortably.