Job Description

When you can find a greater purpose in your work, your potential is limitless. That’s the mindset that drives our team at Homepoint, as we strive to support the American dream of financially healthy, happy homeownership.

Homepoint is a rising star in the mortgage industry with a culture that encourages community, caring, and open communication. What makes our team special is our people-first philosophy, as we empower and encourage our associates to speak up, become innovators and make impactful changes – no matter what position they hold within the company. 

Homepoint is one of the fastest-growing mortgage lenders in the U.S. – already the third-largest wholesale lender and a Top-10 correspondent lender. Founded in 2015, we are headquartered in Ann Arbor, MI and offer positions throughout the nation – many of which are remote. Our team has grown to include more than 3,500 associates and we service more than 400,000 customers nationwide. 

If you thrive in a fast-paced environment and are looking for an opportunity to grow and develop your career, then we have the perfect opportunity for you! 

Essential Duties and Responsibilities:

As a Senior Issue Management Analyst and a key member of the Risk Division, the primary responsibilities include driving the development and implementation of an enhanced Issue Management Process to mitigate Homepoint risk from identified issues. The Senior Issue Management Analyst will lead meetings in an effort to enter and track issues to support Homepoint’s CMS second line of defense maintaining an effective policy and standard framework to mitigate compliance risk and to support the business operations in artifact gathering to ensure sufficient controls and evidence of remediation are in place for each issue. This includes identifying factors such as duration, severity of risk, quantity of risk and a deeper understanding of what the true impact is for each issue. The Senior Issue Management Analyst will be responsible for leading meetings with the Executive Leadership team to provide an update on issues as well as escalate additional issues.

The ideal candidate for this position has the experience and education to lead Compliance in the understanding, development and implementation of sound Issue Management controls and processes.

Leads the effort to define the impact; manage to published SLA’s for the remediation of each issue by partnering with Operations Leadership, their teams, as well as Legal & Compliance teams.
Analyze and extract data from reporting daily to understand the issue inventory, and those tasks that are due, coming due and/or past due. Responsible for developing and sending weekly inventory reports to Executives leaders of both the Servicing and Origination teams.
Drive implementation activities leveraging internal and external resources. This includes but is not limited to partnering with Federal Regulators, State Auditors and Government Sponsored entities including CFBP and Fannie Mae.
Develop appropriate metrics and reporting capabilities;  communicate key findings to Senior Leader, the Enterprise Risk Counsel Committee (ERCC) and other governance calls.
Build Strong partnerships across the Issue Management Organization and with Operations
Rationalize Issue Management processes, and develop new processes and requirements to support integration with other Legal, Compliance, and Risk initiatives
Develop meta-data constructs to support the tagging of regulatory data along multiple dimensions and linkages across Enterprise Risk taxonomies
Support the definition of Compliance taxonomies and identification of linkages
Ensure owners who require technology updates have defined technology requirements to support solutions and have the appropriate work arounds in place, based on risk rating, per the SLA’s approved by the Board of Directors.
Work in partnership with Legal to obtain approval on sufficiency of Artifacts provided to demonstrate controls
Partner, support and ensure execution of compliance initiatives across the Organization
Perform related duties as assigned by manager
Maintain compliance with all company policies and procedures

Education and/or Work Experience Requirements:

Bachelor’s degree or 5+ years of experience in compliance, (includes audit, legal, or the management of a process or business with accountability for compliance)
5+ years of program management experience
Solid understanding of complex regulatory structures and system requirements along with the ability to communicate that complexity crisply to facilitate shared understanding across multiple stakeholders, including senior leadership to drive efficient and effective execution of Issue Management and associated compliance activities.
Knowledge and understanding of Servicing, Originations and the regulatory compliance requirements surrounding the financial services industry
Experience with Issue Remediation and the reporting and communication of the process.
Knowledge and understanding of regulatory data management, definition, and usage of regulatory content and citations

Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Outstanding problem solving and independent decision-making skills
Experience consulting, influencing, and partnering with business executives, leadership, human resource partners and peers
Ability to provide credible challenge, while exercising sound judgement and professionalism, in order to address a broad spectrum of issues, including how they apply to the businesses.
Ability to identify and present processes / operational enhancements
Excellent critical thinking skills
Ability to execute in a fast paced, high demand environment while balancing multiple priorities

Physical Requirements:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
Must be able to communicate effectively with others.