Job Description

Think you know NCR?  Think again!

We are NCR, the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With our software, hardware, and portfolio of services, NCR enables nearly 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier.

Not only are we the leader in the markets and technology segments we serve, we serve the most exciting and dynamic customers in the world.  And we put them at the center of everything we do.  Our mission in life is to enable our customers to exceed their goals – from customer satisfaction, to revenue growth, to operational excellence, to profit growth – our solutions cover all of these.

By continually learning about—and pioneering—how the world interacts and transacts, we’re helping companies not only reach their goals, but also change the way all of us shop, eat, travel, bank and connect. Together, we are shaping the future. NCR is headquartered in Duluth, Georgia, with approximately 29,000 employees and does business in 180 countries.

POSTION SUMMARY & KEY AREAS OF RESPONSIBILITY

Are you a looking to develop into a pre-sales solution engineer with the agility and the creativity to lead a comprehensive technical solution strategy, while addressing technology issues, assessing customer IT infrastructure and determining the technology needed to insure customer adoption of the proposed solution?

The Pre-Sales Solution Specialist partners with territory solution engineers and experienced solution specialists to develop solution strategy and solution planning which best suit the customer’s needs based on the business objectives and technical requirements. The Pre-Sales Solutions Specialist may also support inside sales account managers needing technical guidance, and work with Sales Engineers who are acting as the Account Executive’s partner in developing and establishing business opportunities, while overseeing the Professional Services engagement at the right time with the right resources. The Pre-Sales Solution Specialist will also support the Sales Engineer as they develop business opportunities, build customer solution maps, establish C-level relationships with the customer’s technical leadership and work closely with the customer-facing teams to increase market share, grow revenue and increase customer satisfaction.

If you have both a technical and business acumen, with an interest in combining those in a sales-focused environment, we want to talk to you.  Previous background in sales oriented roles, and those with experience working in retail is preferred. 

Key Areas of Responsibility include: 

Support pre-sales territory leaders and solution engineers as they create, manage and execute account plans side by side with the Account Executives.
Maintain and develop existing and new offerings through appropriate and relevant internal liaison, to optimize business growth and customer satisfaction.
Plan and prioritize opportunities for utmost productivity and efficiency
Develop an understanding of the software, hardware and services pricing and margins based on the scope of work.
Working with the territory SEs, engage Professional Services in opportunities after forming a clear solution plan.
Monitor and report on market and competitor’s activities
Monitor pre-sales budget, per account / opportunity
Communicate and report internally on opportunity status and plan ahead using appropriate methods to facilitate the development of profitable business and sustainable relationships.
Attend and present at customer meetings and internal sessions with other company functions, as necessary.
Influence buyers on product offering new / improved products / innovation within the industry
Focus on upselling while acting as a technical advisor to customers within remit.
Follow and comply with all relevant policy and quality system and administration procedures, processes and practice.
Work with and drive the Customer Solution Engineers team (CSE) to ensure the right personnel are aligned for specific product demos and presales discussions.
Influence changes through close internal dialogue, ensuring customer’s expectations and service agreements are met.
Influence product development and enhancements using gathered intelligence to enhance internal practices and processes, achieving genuine sales development.

BASIC QUALIFICATIONS 

Bachelor’s degree in Computer Science, MIS, or Engineering preferred
1+ years of experience in pre-sales/customer-facing/technical roles selling software, hardware, and services preferred.
1+ years of experience in Retail industry

Industry areas of focus include Food, Drug, Mass Merchant (FDMM), Petroleum Convenience Retail (PCR), or Department/Specialty Retail (DSR)

Excellent English, including both oral and written communication, with high-level presentation skills

PREFERRED QUALIFICATIONS  

Self-motivated & self-driven motivated passion for the industry and products
Able to achieve organizational objectives through effective planning, punctuality, organizational, coordination, decision making, and time management skills. 
Result-orientated with a positive outlook
Clear focus on high quality and business profit
“Make it happen” team player
Effective communicator, can deal with all levels of people from Senior Management down to front line employees
Professional and credible in dealing with senior company executives
Able to achieve organizational objectives through effective planning, punctuality, organizational, coordination, decision making, and time management skills
Results-orientated with a positive outlook
Clear focus on high quality and business profit
Reliable, tolerant and determined
Adaptable to change in a fast moving environment
Knowledge in Salesforce an advantage
Preferred experience in the retail technology Industry, specifically the Food, Drug, & Mass Merchant (FDMM) segment, including Point of Sale, Inventory Management, Marketing & Loyalty solutions, fuel and foodservice solutions.
Travel up to 50%

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k