Research Analyst - Inside Sales
Posted on: 2 Nov 2021
Fort Worth, TX
Job Description
What You'll Do:
Utilize company business systems, engineering databases and archives and industry databases to analyze data and information provided by customers to identify the components the customer needs to support their repair and maintenance of railcars.
Support customer service and order entry processes by providing accurate information regarding items that will fulfill customer requirements.
Manage projects assigned to the research queue to assure that they are processed in a timely manner and in line with customer service priorities.
Support cost estimating in finalizing material requirements to complete responses to customer requests for quotation (RFQ).
Communicate and work closely with design engineering to resolve any issues involving customer requests and special projects. This includes supporting engineering to provide current part specifications that match the prior revision parts that match the customer’s application.
Assure that research projects are properly archived and indexed to support future research activities.
What You'll Need:
Bachelor’s degree in Business, Sales Management or similar field with at least two years’ experience in a customer service/ internal sales environment, or equivalent combination of education and experience
Knowledge of rail industry and railcar products
Excellent interaction skills with internal/external customers
Ability to read and interpret engineering drawings
Ability to utilize ERP and engineering systems
Trinity Industries Inc.
Dallas, TX
Trinity began providing industrial products and services to customers more than 85 years ago. We started as a small butane-tank manufacturer and evolved over time into a premier provider of railcar products and services in North America with a leading railcar lease fleet and manufacturing, maintenance and repair operations. We have a long history of creating value for our shareholders by providing quality products and services to our customers.
Our rail-related products and services are marketed under the trade name TrinityRail. Our purpose is to Deliver Goods for the Good of All. We remain committed to rail solutions that deliver goods—safely, efficiently, and sustainably - for the good of our customers, shareholders, and employees in all the communities we serve.
The TrinityRail platform plays an important role in the North American supply chain by facilitating the transportation of bulk commodities and goods by rail. Railcar transportation is sustainable and is the most economical land-based mode of transportation. At Trinity, we strive to employ company resources in ways that make positive contributions to our stakeholders for the benefit of current and future generations.
TrinityRail’s platform aims to deliver innovative solutions that optimize the life-cycle ownership and usage of railcar equipment and enhance the value-proposition of the rail modal supply chain. We differentiate our value proposition to all stakeholders by:
leveraging our rail expertise across a broad market viewpoint,
working collaboratively to provide an unparalleled customer experience, and
delivering significant financial and commercial synergies that create a strategic advantage.
Our market leadership, performance and growth through the years are attributable to:
the skills, talents, and integrity of our people,
the synergies within our platform,
the quality of our rail products and services,
the depth of our operational capabilities, market insight and expertise, and
our cultural commitment to excellence and continuous improvement.
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IndustryBusiness Services
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No. of Employees15,605
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Website
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Jobs Posted105
