Job Description

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:

HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?

We are looking for:

- a high school diploma
- communication and interpersonal skills; ability to work in a fast-paced environment

What is the work?

Customer Service:

- Provides superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections

Food Service:

- Prepares, packages, and merchandises fresh product effectively
- Slices, packages, labels, rotates, and culls products for poor quality
- Assists in technical areas as needed (e.g., basic set-up and clean-up processes)

Sales:

- Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales

Food safety:

- Cleans and sanitizes display cases
- Operates / maintains equipment properly
- Complies with H-E-B food safety and sanitation standards
- Complies with department / Store operating procedures

Additional Department-Specific Responsibilities:

BAKERY:

- Records production and shrink to aid in production planning
- Assists in technical areas as needed (e.g., baking, frying, and decorating)
- Culls bakery products for poor quality, expiration dates

DELI:

- Weighs, prices, and packages selections

PREPARED FOODS:

- Serves / packages products at customer's request
- Educates customers on preparation / reheating instructions of prepared foods
- Prepackages condiments (sauces, dressings) for prepared food items
- Cuts, slices, dices, chops, food in preparation for chef

What is your background?

- Minimum age 18 (mandatory)
- High school diploma, or equivalent
- Completion of Company Orientation, and food safety and sanitation training upon hire

Do you have what it takes to be a fit as an H-E-B Food Service Representative?

- Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills

Can you...

- Function in a fast-paced, retail environment, in detailed and precise tasks
- Work with Customers, staying attentive to their needs
- Perform the following, based on your Department?

Bakery:

- Constantly* reach at waist, grasp
- Frequently stand, walk, reach at shoulder, bend
- Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs**

Dairy / Frozen / Grocery:

- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
-Occasionally be exposed to wet, cold conditions, loud noise
- DAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**
- FROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
- GROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs**

Deli:

- Constantly* reach at waist, grasp
- Frequently stand, walk, stoop
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**

Cosmetics / Drugstore / General Merchandise:

- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet conditions, loud noise, ambient temperatures
- COSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs**
- DRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
- GENERAL MERCHANDISE: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs**

Entertainment / Nature's Harvest:

- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to loud noise
- ENTERTAINMENT: Demonstrate the ability to lift 45 lbs, and manage in excess of 55 lbs**
- NATURE'S HARVEST: Demonstrate the ability to lift 60 lbs, and manage in excess of 55 lbs**

Floral:

- Constantly* reach at waist, grasp
- Frequently stand, walk
- Frequently be exposed to cold conditions
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet, cold, hot conditions, loud noise
- Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbs**

Seafood:

- Constantly* reach at waist
- Frequently stand, walk, pivot, push / pull with arms, grasp
- Frequently be exposed to wet and cold
- Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
- Occasionally be exposed to hot conditions, loud noise, ambient temperatures
- Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbs**

Showtime:

- Constantly* stand, reach at waist, grasp
- Frequently stand, walk, pivot, push / pull with arms, grasp
- Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, pinch, perform fine motor movements
- Occasionally be exposed to loud noise
- Demonstrate the ability to lift 25 lbs, and manage in excess of 45 lbs**

* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

** It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.