Job Description

Job Summary: 

The Real-Time Operations Dispatcher role will work inside the Buffalo Network Operations Center (NOC) and is responsible for dispatching notifications for demand response curtailment events, monitoring and operating distributed generation, monitoring electric grid, and providing event forecasting and analytics reporting.

Essential Duties/Responsibilities:

Real-time operation of NRG’s distributed generation sites, including dispatching resources based upon contract commitments, economic conditions, and operational constraints
Act in accordance with ISO, utility, co-op, customer, or NRG commitments and/or procedures
Coordinate generator availability, outage schedules, and unit schedules
Communicate all necessary information to appropriate internal and external stakeholders
Communicate operational issues and implement improvements to existing systems and procedures
Understand the responsibility of providing NRG’s distributed customers reliability and resiliency
Monitoring of real-time customer performance data during energy curtailments
Handle inbound calls
Communicate any event monitoring systems errors to IT support, participate in pre-production systems testing, and ensure that system updates do not create an adverse effect on business operations
Build and analyze event forecasting and analytics reports
Review communications templates for accuracy
Perform additional duties as assigned

Working Conditions:

The Real-Time Operations Dispatcher role will require working outside of normal business hours and will require a rotating shift on a 24-hour operational schedule (However, during the initial training phase, which may last up to 2 months, the hours will be 8:30 am – 5:00 pm, Monday through Friday.)

Minimum Requirements:

HS diploma or GED equivalent
Must be available to fulfill storm/event duty requirements, which may include reporting to work during winter storms or other possible catastrophic events and working extended shifts as necessary until storm or event conditions reside
Intermediate proficiency of Microsoft Excel and the Microsoft Office Suite

Preferred Qualifications:

Bachelor’s degree or relevant experience or equivalent military experience.
Previous Energy industry experience, but not required
NERC or PJM certification is a plus (candidate must complete certification within 12 months of hire)
Prior experience working in one or more of the following markets (but not required):

CAISO
ERCOT
MISO
PJM
NYISO
IESO
ISONE

Additional Knowledge, Skills and Abilities:

Proven ability to communicate clearly, both orally and in writing
Ability to work well under pressure, remaining focused and calm in a fast-paced environment
Ability to work without supervision while carrying out duties
Ability to handle multiple tasks or assignments at the same time
Demonstrated ability to operate effectively in a team environment
Excellent troubleshooting and problem resolution skill
Organized, task-oriented, and strong attention to detail
Competence in mathematics and technical concepts

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