Job Description

Job Summary and Scope:

Installs and repairs machinery or equipment at customer sites following blueprints and manufacturer’s instructions and utilizing knowledge of mechanical hydraulic and electrical machinery. Operates machines through trial run to ensure that quality and rate of production meet specifications. Repairs worn or defective equipment.

Job Responsibilities:

Performs repair, maintenance and start up on stretch wrappers, shrink wrappers, case sealing, case erectors, label printer/applicators, strapping equipment and assorted FS products at customer sites and Veritiv company sites
Perform setup calibration, testing, trouble shooting of circuits, components, instruments and mechanical assemblies using moderately complex blue prints and electrical schematics
Perform a variety of sophisticated electronic, mechanical, pneumatic and electro-mechanical tests, repair and maintenance on equipment, assemblies, sub-assemblies and parts to ensure the equipment functions according to the manufactures specifications and or to determine the cause of equipment failure
Supports systems integration with customers, manufacture/suppliers and other service personnel involving complex machine problems and/or turn-key systems
Performs complex re-builds and re-manufacturing and participates in application engineering activities
Manage and maintain an accurate and effective truck inventory and maintains company vehicle, as per company policies and expectations
Work in unison with Dispatch and Field Service Manager to maximize service call priorities based on service call activity.
Complete field service work orders, to include billing of travel, labor hours, parts and other related items in a timely and accurate fashion
May provide direction for less experienced team members
Provide subject matter expertise of Veritiv packaging systems and related equipment
Performs product demonstrations and training as needed
Other related duties and responsibilities as required or assigned by management

Qualifications / Knowledge & Experience: 

5 + year performing repairs and maintenance on packaging equipment or related machinery
Must have certifications from manufactures training on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, and strapping equipment or relates products 
High School Diploma or equivalent education required, mechanical electrical trade school and/or 2 year technical degree strongly preferred
Must have a valid driver’s license and good driving history
Excellent interpersonal relationship skills and must work well with customers, suppliers and co-workers
Able to use a multi meter in a troubleshooting application
Strong understanding of AC and DC electrical circuits
Strong understanding of automatic machines and mastery of semi-automatic machines
Strong knowledge of all repair tools and can demonstrate the use of repair tools in their proper application.
Has a strong understanding of electrical and pneumatic controls and valves
Must have strong mechanical and electrical background
Must be capable of trouble shooting (electrical and mechanical) issues and develop an efficient solution to resolve problems
Can work independently with minimum supervision
Must have passion to deliver outstanding customer service
Excellent verbal and written communication skills
Has a basic understanding of electrical and pneumatic controls and valves
Must have mechanical aptitude
Outlook, Excel, Word, and other applications as required

Working Conditions/Physical Requirement:

Must lift and handle parts up to 75 pounds
Must work in industrial environments, including working on ladders and lifts at high elevation, as well as low elevations such as underneath equipment
Must work in a variety of settings, including fast-paced industrial and food production environments
Some overnight travel required, including long distance driving and air travel